- Call or email to ask for your full PIN or online password
- Ask you to email or text personal or financial information
- Email you a link to a page which asks for your login details
- Call to advise you of investment opportunities
- Send someone to your home to collect information or cash, or to offer investment opportunities
- Ask you to carry out a test transaction online
- Provide investment services through any mobile app other than our official app
- Ask you to authorise the transfer of funds to a third party or to hand over cash
Security and privacy
Here's how we approach this
At Fidelity we are constantly reviewing the security measures that we have in place to protect you.
We're committed to maintaining your personal data in accordance with our legal and regulatory data protection obligations and take all reasonable steps to ensure your personal data is kept secure.
The policy explains how cookies are used on Fidelity websites, what cookies may be set when you visit the websites and how to manage and delete them.
Eight things Fidelity won't do
To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you are absolutely sure that the request for them is genuine. With that in mind, please note these eight things that Fidelity will never do.
Here to help
If you have any doubt over whether a caller is genuine, please contact our UK-based Customer Services team.