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- Send someone to your home to collect information or cash, or to offer investment opportunities
- Ask you to carry out a test transaction online
- Provide investment services through any mobile app other than our official app
- Ask you to authorise the transfer of funds to a third party or to hand over cash
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Security and privacy
Fidelity is committed to online security and securing your personal information by strict privacy guidelines.
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Online security
At Fidelity we are constantly reviewing the security measures that we have in place to protect you.
Privacy statement
We're committed to maintaining your personal data in accordance with our legal and regulatory data protection obligations and take all reasonable steps to ensure your personal data is kept secure.
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The policy explains how cookies are used on Fidelity websites, what cookies may be set when you visit the websites and how to manage and delete them.
Eight things Fidelity won't do
To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you are absolutely sure that the request for them is genuine. With that in mind, please note these eight things that Fidelity will never do.
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If you have any doubt over whether a caller is genuine, please contact our UK-based Customer Services team.
Fidelity Personal Investing does not give advice based on personal circumstances so you are responsible for deciding whether an investment is suitable for you. In doing so, please remember that past performance is not necessarily a guide to future performance, the performance of funds is not guaranteed and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. Before investing into a fund, please read the relevant key information document and ‘Doing Business with Fidelity’, a document that incorporates our Client Terms. If you are investing via the Fidelity SIPP and have not yet received a letter from us confirming you have moved to our new system, or are opening a new SIPP today you should read the Fidelity SIPP Key Features Document incorporating the Fidelity SIPP Terms and Conditions. Alternatively, if you open a new SIPP account after 28th February 2019 and are under 53 years old, or if you have already received a letter from us confirming you have been moved to our new system, you should read the Doing Business with Fidelity document incorporating our Client Terms. You should regularly review your investment objectives and choices and if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser.