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Fidelity is committed to online security and securing your personal information by strict privacy guidelines.

Here's how we approach this

Security

At Fidelity we are constantly reviewing the security measures that we have in place to protect you. We’ve also got plenty of tips for how you can protect yourself from financial fraud.

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Privacy statement

We're committed to maintaining your personal data in accordance with our legal and regulatory data protection obligations and take all reasonable steps to ensure your personal data is kept secure.

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The policy explains how cookies are used on Fidelity websites, what cookies may be set when you visit the websites and how to manage and delete them.

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Ten things Fidelity won’t do

To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you’re absolutely sure that the request for them is genuine. With that in mind, please note these ten things that Fidelity will never do.

  • Call or email to ask for your full PIN or online password
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  • Email you a link to a page which asks for your login details
  • Call to advise you of investment opportunities
  • Send someone to your home to collect information or cash, or to offer investment opportunities
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  • Ask you to authorise the transfer of funds to a third party or to hand over cash
  • Use persuasive and/or emotional communications to encourage you to make a financial decision quickly or divulge confidential information
  • Send you unsolicited emails.

Here to help

If you have any doubt over whether a caller is genuine, please contact our UK and Ireland-based Customer Services team.

Call us on 0800 358 7712

Please remember that past performance is not necessarily a guide to future performance, the performance of investments is not guaranteed, and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. This website does not contain any personal recommendations for a particular course of action, service or product. You should regularly review your investment objectives and choices and, if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser. Before opening an account, please read the ‘Doing Business with Fidelity’ document which incorporates our client terms. Prior to investing into a fund, please read the relevant key information document which contains important information about the fund.

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