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Identity theft

Look beyond the disguise. Impersonation can be the first step to someone stealing your assets

What is identity theft?

Identity theft is where someone steals your identity for financial gain. These imposters are masters of disguise and they’ll use a variety of tactics such as cold calling, intercepting your post, going through your rubbish, 'skimming' your credit card and hacking your computer.

Spotting and avoiding identity theft

You may not know you've been victim of identity theft until it’s too late - your credit rating is lower, missing money from your account or a purchase you didn’t make. Look out for the below.

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Unexpected phone calls or emails

Don't trust unexpected emails or cold call phone calls which try to get you to reveal personal information or hand over money. Be suspicious and challenge.

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Personal information

Shred bank statements, utility bills, application forms and credit card receipts. This is the sensitive information which can be used against you.

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Check your bank and credit card statements carefully

Look out for suspicious activity and flag anything out of the norm. Do the same for your credit rating too.

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Protect hard copy information

File personal documents securely. If you move, get your post forwarded.

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Be in control of your own information

Don’t give away personal information unless you’re certain who’s asking for it and why. Never be afraid to challenge what your information is needed for.

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Be proactive

You can register for monthly credit score updates and searches that identify any searches or accounts opened that you don't recognise.

Helpful resources

If you’ve spotted anything suspicious on your account, call Fidelity on 0800 358 7712. Alternatively contact your bank, credit card company and the local police on the non-emergency phone number 101. Here are some other useful contacts.

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Leaders in fraud prevention

Cifas

The UK's fraud prevention service

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National Reporting Centre

Action Fraud

Action Fraud is the UK’s national reporting centre for fraud and cyber crime

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Information Commissioner’s Office

ICO.org.uk

The UK’s independent body set up to uphold information rights

Other threats to look out for

Suspicious emails and phone calls

Learn how to spot a fraudulent email or phone call, so you’re not reeled in.

Investment scams

Be wise. Don’t fall prey to too-good-to-be-true, high-pressure, deadline-driven offers.

Pension fraud

All that glitters isn’t gold. Discover how to dig deeper and protect your pension with our tips.

Financial abuse

Find out more about criminal influence, to ensure you’re in control of your financial purse strings.