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Help and support

If you’re thinking about joining us or you’re a customer who needs help, see the different ways we can support you below

Get instant answers to your questions with Freya. It can help with:

  • General questions around investing
  • Understanding our products and services
  • How to open, access and manage your account

Look out for the chat icon on pages, or start a conversation here.

Search our help and support section

Type in your question to see if we have an answer from our most frequently asked questions.

How-to guides

If you're looking for step-by-step walkthroughs, to help with anything from making a transaction or managing your account details, we have guides you can download.

Visit our how-to guides

Didn't find what you were looking for or do you have a particular question about your accounts? Visit our contact us page.

Bereavement

What to do when someone with a Fidelity account dies.

Accessibility

Discover the different ways you can access our services.

Vulnerable customers

Practical support when you need it.