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Help and support

If you’re thinking about joining us or you’re a customer who needs help, see the different ways we can support you below

Get instant answers to your questions with Freya. It can help with:

  • General questions around investing
  • Understanding our products and services
  • How to open, access and manage your account

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Type in your question to see if we have an answer from our most frequently asked questions.

How-to guides

If you're looking for step-by-step walkthroughs, to help with anything from making a transaction or managing your account details, we have guides you can download.

Visit our how-to guides

Didn't find what you were looking for or do you have a particular question about your accounts? Visit our contact us page.

Bereavement

What to do when someone with a Fidelity account dies.

Accessibility

Discover the different ways you can access our services.

Vulnerable customers

Practical support when you need it.

Policies and important information
 

Accessibility | Conflicts of interest statement | Consumer Duty Target Market | Consumer Duty Value Assessment Statement | Cookie policy | Diversity, Equity & Inclusion | Diversity, Equity & Inclusion Reports | Doing Business with Fidelity | Investing in Fidelity funds | Legal information | Modern slavery | Mutual respect policy | Privacy statement | Remuneration policy | Staying secure | Statutory and Regulatory disclosures | Whistleblowing programme

 

Please remember that past performance is not necessarily a guide to future performance, the performance of investments is not guaranteed, and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. This website does not contain any personal recommendations for a particular course of action, service or product. You should regularly review your investment objectives and choices and, if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser. Before opening an account, please read the ‘Doing Business with Fidelity’ document which incorporates our client terms. Prior to investing into a fund, please read the relevant key information document or Product Summary document which contains important information about the fund.

This website is issued by Financial Administration Services Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) (FCA Register number 122169) and registered in England and Wales under company number 1629709 whose registered address is Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP.

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