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Staying secure

When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we're doing to keep you safe and find out where to get help, if you need it.

Don’t suffer in silence

We’re here to support you. If you’ve any fraud-related questions about your Fidelity account, don’t hesitate to contact us on 0800 358 7712. There are also plenty of other organisations who are ready and willing to assist. Here are some other useful contacts.

Suspicious emails and phone calls

  • Cifas - The UK's fraud prevention service  
  • Take Five - A government-backed national campaign to combat preventable financial fraud.  
  • Action Fraud - The UK's national reporting centre for fraud and cybercrime
  • Get Safe Online - The UK's source of information on online safety 
  • NCSC - The National Cyber Security Centre
Learn what to look out for
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Investment scams

  • Action Fraud - The UK's national reporting centre for fraud and cybercrime
  • Financial Conduct Authority’s ScamSmart - has a tool to help you determine if an investment may represent a scam 
  • Take Five - A government-backed national campaign to combat preventable financial fraud.  
     
Spot the traps

Pension fraud

  • Financial Conduct Authority’s ScamSmart - has a tool to help you check if a pension could be a scam 
  • The Pensions Regulator - The UK regulator of workplace pension schemes
  • The Pensions Advisory Service (TPAS) - TPAS provides free and impartial information and guidance.
  • Pension Wise - Free and impartial government pension guidance for the over 50s
  • Take Five - A government-backed national campaign to combat preventable financial fraud.  
  • Action Fraud - The UK's national reporting centre for fraud and cybercrime
Be aware and protect your pension
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Identity theft

  • Cifas - The UK's fraud prevention service  
  • Action Fraud - The UK's national reporting centre for fraud and cybercrime
  • ICO.org.uk - The UK’s independent body set up to uphold information rights
     
Defend your identity

Financial abuse

  • Money Advice Service - Free and impartial money advice set up by government
  • UK Finance - Promoting a safe, transparent and innovative banking finance industry.
     
Know when someone’s crossing the line
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