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Whether it's finding out how to manage your account or understanding our charges, Help & support is a quick and convenient way to answer your questions.

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We have moved!

From the 7 September our address for correspondence is: Fidelity, PO Box 391, Tadworth KT20 9FU. 

Correspondence sent to our previous address will be forwarded to us. 

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Temporary closure of the Fidelity Investor Centre

The health and safety of our customers and employees is our utmost priority. Following the latest government guidance, we have decided to temporarily close Fidelity’s Investor Centre at 111 Cannon Street, opposite Cannon Street station, and we will not accept walk-ins or hold customer meetings at this building. Furthermore, we are deferring all events involving customers at this time.

If you are a Fidelity Wealth customer, your Wealth Relationship Manager and the team will be available to meet your requirements via email, telephone and secure message.

Please note, this does not affect Fidelity’s London office at 4 Cannon Street or our service centre.    

Workplace pension enquiries

Have a workplace pension with us? You can contact our team by email, post or phone.

Email: pensions.service@fil.com

Fidelity Pensions Management
Beech Gate
Millfield Lane
Tadworth
Surrey
KT20 6RP

Phone: Fidelity contact numbers

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Please remember that past performance is not necessarily a guide to future performance, the performance of investments is not guaranteed, and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. This website does not contain any personal recommendations for a particular course of action, service or product. You should regularly review your investment objectives and choices and, if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser. Before opening an account, please read the ‘Doing Business with Fidelity’ document which incorporates our client terms. Prior to investing into a fund, please read the relevant key information document which contains important information about the fund.

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