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Staying secure

When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we’re doing to keep you safe and find out where to get help if you need it.

Beware of scammers impersonating Fidelity

Scammers are making unsolicited contact with individuals, using a variety of methods including social media channels and messaging apps, falsely claiming they represent Fidelity.  

They're asking for one-time passcodes or login details for Fidelity accounts - something we would never do. And they're also using a variety of fake incentives; including offering false investment opportunities, cryptocurrency investments and stating that they can help recover losses from investment frauds.   

Any such contact is fraudulent. Be vigilant and report them directly to Fidelity via our customer services team on 0800 358 7712.

Learn more about impersonation scams

Financial threats to look out for

Fraudsters are highly committed to their cause. By knowing what they’re up to, you can take steps to protect yourself.

Suspicious emails, texts and phone calls

Learn how to spot a fraudulent email, text or phone call, so you’re not reeled in.

Investment scams

Be wise. Don’t fall prey to too-good-to-be-true, high-pressure, deadline-driven offers.

Pension fraud

All that glitters isn’t gold. Discover how to dig deeper and protect your pension with our tips.

Financial abuse

Find out more about criminal influence, to ensure you’re in control of your financial purse strings.

Identity theft

Look beyond the disguise. Impersonation can be the first step to someone stealing your assets.

Reporting fraud

Suspicious account activity?

By phone, email or post. Call our Customer Services team on 0800 358 7712.

Fidelity help and support

Victim of fraud?

If you think you've been targeted, help is at hand.

Other useful contacts

Ten things Fidelity will never do


PINs, passwords and one-time passcodes (OTPs)

Call, email or message you to ask for your full PIN, online password or any one-time passcodes (OTPs) which could access your account


Personal and financial information

Ask you to email or text personal or financial information unnecessarily


Login details

Email you a link to a page which asks for your login details


Unrealistic investment opportunities

Call to advise you of too-good-to-be-true investment opportunities


Home visits

Send someone to your home to collect information or cash, or to offer investment opportunities


Test transactions

Ask you to carry out a test transaction online


Beware of unofficial apps

Offer investment services through any app other than our own official Fidelity app


Contact you for authorisation

Ask you to authorise the transfer of funds to a third party or to hand over cash


Use persuasive and/or emotional communications

Pressure you to make a financial decision quickly or reveal confidential information


Unsolicited emails

Send you emails you’ve not asked for - we know your marketing preferences