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In this section

ISA transfer
Moving your ISAs to us is straightforward and gives you access to all the benefits of our award-winning Stocks and Shares ISA.
Important information - please keep in mind that the value of investments can go down as well as up, so you may get back less than you invest. Tax treatment depends on individual circumstances and all tax rules may change in the future. This information is not a personal recommendation for any particular investment. If you are unsure about the suitability of an investment you should speak to one of Fidelity’s advisers or an authorised financial adviser of your choice.
Transfer an ISA
You might be thinking about transferring your ISAs held with other providers to us. Or perhaps you want to know a bit more about our transfer process. If you like the idea of having access to the benefits of our award winning Stocks and Shares ISA and a wide range of funds, shares, exchange-traded funds (ETFs) and investment trusts, then transferring your ISAs could be worth considering. We can also give you a helping hand with any exit fees your current provider may charge. T&Cs apply.
Easier
A wealth of choice
Lower costs
Exit fee cover
Starting your ISA transfer
Our transfer process makes it easy to bring your investments together - just tell us where they’re currently held and we’ll do the rest.
Simple
Stay invested
Flexible
Important information - if your investments are moved to us as cash, you’ll be out of the market while your money is being transferred, which means it won’t be subject to any potential growth or losses from market rises and falls. If you transfer shares in classes that aren’t supported by Fidelity, they’ll be sold and the proceeds will be reinvested in supported share classes, which means there may be additional costs, and you’ll be out of the market for a short period.
To learn more about our simple, flexible pricing, please visit our fees and charges page.
How to transfer an ISA
You can transfer your ISA following these straightforward steps. If you don’t have an ISA with us, you’ll need to open one first, we’ll help you to do that. If you do have one, you’ll need to login.
You’ll need the account number and provider name of the ISA you want to transfer to us. If you don’t already have an ISA with us, you’ll also need your National Insurance number.
Give us the details of the ISA that you want to transfer (the ones you collected in step 1) and let us know whether it’s a Stocks and Shares ISA or Cash ISA. We’ll then contact the existing provider and arrange the transfer. Remember to read any small print before you go ahead.
We’ll be in contact once the process has been completed, which can take up to 8 weeks. Or you can track your ISA transfer in your online account. Once your money has been transferred, you can keep it invested in the same funds and shares if they’re available on our platform. If they’re unavailable, your money will be transferred as cash and you can choose your investments.
If your current providers are using an industry-accepted, up-to-date transfer service, then the transfer should take less than eight weeks.
Please remember that once the transfer has begun, you’ll be unable to switch, top up, or sell the investments you’re moving until the process is complete.
We’ll let you know when everything is done.
We’re proud to have been recognised with the coveted Boring Money Best Buy ISA award for the last two years running - compiled using customer reviews and Boring Money’s own rigorous testing, charges and customer service evaluations - recognising all-round excellence.
ISA transfer FAQs
Transferring a Cash ISA to us
Your ISA will be moved into your Fidelity Stocks and Shares ISA as cash, which you can then choose to invest how you wish. If you selected Cash ISA, but are actually transferring a Stocks and Shares ISA, this may result in your investments being sold.
Transferring a Stocks and Shares ISA to us
If we offer the same investments you currently have, they will be transferred to Fidelity as they are.
If your investments are in a different share class to the one we offer, we will work with your current provider to convert them into the share class that we do have. Where this is possible, we will try to convert those investments into the cheapest share class available on our platform.
If this isn't possible, or the investments you hold with the other provider are not available with us at all, they will be sold and then transferred as cash to your Fidelity ISA. You can then invest that cash how you wish.
When moving an ISA to Fidelity you have to move all the investments held within it, whether it is the current tax year, previous tax years or both.
Please note: in addition to funds, we also offer a selection of individual shares that you can now hold on our platform in an ISA. View the shares available on our platform. Over time, we’ll continue to add more shares to our range.
If you hold any shares in an ISA that you’re planning to move to Fidelity:
- Please check the shares available on our platform before starting the transfer process as we may only be able to move across shares that are on this list.
- If you start the transfer process and have shares we don’t currently offer, we’ll have to sell them and move them across as cash within your ISA. You can then invest that cash into any of the funds or shares in our range.
As long as you use the right process, moving your ISA from one provider to another does not count as opening a new ISA. Fill out the transfer forms and speak to your new provider if you have any questions. They should do all the hard work for you by contacting your current provider to move your money.
If you decide to withdraw money yourself to make the transfer, this is classed as opening a new account, and you may lose all your tax benefits.
You can transfer your ISA as many times as you’d like at any time. Moving your ISA to another provider will not affect your ISA allowance, but you may be charged exit fees depending on your provider’s policies. At Fidelity, we cover any ISA transfer exit fees your current provider may charge, up to £500 per person. T&Cs apply.
There are many reasons why you might consider transferring your ISA.
- Consolidating your ISAs could make it easier to manage your finances
- Some providers offer a wider selection of investment options than others
- You’ve shopped around and found a provider with lower fees
- A Stocks and Shares ISA could give you potential returns that you may not get from a Cash ISA, although this isn’t guaranteed
- Having new saving goals might encourage you to switch to an ISA that is better suited to your needs.
Whatever your reasons, the decision to transfer your ISA is personal. So, it’s always best to do your research before you make the choice.
Check the shares available on our platform. Over time, we’ll continue to add more shares to our range.
If you hold any shares in an ISA that you’re planning to move to Fidelity:
- Please check the shares available on our platform before starting the transfer process as we may only be able to move across shares that are on this list.
- If you start the transfer process and have shares we don’t currently offer, we’ll have to sell them and move them across as cash within your ISA. You can then invest that cash into any of the funds or shares in our range.
There are no deadlines when it comes to transferring your ISA, so you can transfer your ISA anytime.
An ISA transfer can usually take up to eight weeks to complete but this can vary depending on the handling times of the fund groups or platforms involved in the process. This will also depend on whether they are processed by post or electronically.
You can transfer the cash within a Cash ISA into Fidelity's Stocks and Shares ISA where you will get the chance to invest in a wide range of funds,shares investments trusts and exchange-traded funds.
No, you cannot transfer an ISA to another person.
Before making your decision, please read our transfer guide: 'Moving your investments to Fidelity' which explains the options available and gives you the important information you need to know.
This Cash Back Offer (the “Offer”) is available when you apply to transfer your pension(s), ISAs or other investment account assets between 4th October 2019 and midnight on the 6th December2019
- The promoter of this offer is Financial Administration Services Limited (“Fidelity”), 130 Tonbridge Road, Hildenborough, Tonbridge, Kent TN11 9DZ.
- Subject to section 5, the Offer is available to anyone who completes a transfer of their assets from other providers to Fidelity Personal Investing. This offer is not open to those that transfer via an adviser or intermediary. To transfer assets you must submit a correctly completed form online or by paper.
- Cash back will be paid in the amounts noted in the table in section 9. If you transfer less than £10,000 you will not receive any cash back. The minimum transfer value is £1,000 unless the transfer is from another provider and you’re immediately going to start taking money from it, then the minimum is £50,000.
- The following types of transfer will qualify for the Offer:
- Cash transfer within ISAs and pension products – If you transfer in cash within ISAs and pensions, the provider you are transferring from will sell your investments and send the proceeds directly to us. We will hold them as cash within your account until you decide what you would like to invest in
- Re-registration – this involves a change to the fund or share register to show that Fidelity has taken over the administration of your investment/s. We can re-register your investments if the same investments are available through our Investment Platform, and they are able to be re-registered*. If you hold a particular share class of an investment that we do not offer, we will sell your investment after we re-register it and move the proceeds into a share class that is available on Investment Platform. This switch can take up to two business days, and your money will not be invested during this time. If you hold an investment that is not available through our Investment Platform or is otherwise unable to be re-registered* it will only be able to be moved to us as a cash transfer (see above) if it is held in a Pension or ISA. If the cash transfer is not within a pension or ISA, that amount will not count toward your total for the Offer. A re-registration does not count as a “disposal” for capital gains tax purposes, even if we switch your investment into a different share class. Please note that the minimum SIPP re-registration value is £1,000.
*Re-registration is not available for some products on the Fidelity Investment Platform. For example, a number of offshore funds cannot be re-registered.
- This Offer excludes:
- transfers of assets held in a product/account provided or administered by any company within Fidelity’s group of companies including, without limitation, transfers from the EBS SIPP and the Fidelity Personal Pension, or FundsNetwork SIPP, provided by Standard Life;
- transfers of assets currently held through Fidelity FundsNetworkTM;
- transfers from any defined contribution pension scheme investments held through, or administered by, a Fidelity group company;
- transfers of any defined benefit, safeguarded benefit or otherwise guaranteed pensions;
- advised or intermediated transfers;
- transfer of Junior SIPPs; and
- the lodgement of certificated shares
- The Offer will also not apply to assets that are currently held in a product/account provided or administered by any company within Fidelity’s group of companies which are transferred to another provider and then moved to Fidelity Personal Investing.
- Any other new investment will not qualify for the Offer.
- Any transferred assets will be subject to the applicable client terms for the product your assets have been transferred to.
- The value of your cash back payment will be determined by the total value of your eligible transferred assets on completion of the final transfer, as set out in the table below.
Total transfer value | Cashback |
---|---|
£10,000 - £24,999 | £20 |
£25,000 - £49,999 | £50 |
£50,000 - £99,999 | £100 |
£100,000 - £149,999 | £250 |
£150,000 - £399,999 | £500 |
£400,000 - £499,999 | £750 |
£500,000 or over | £1,000 |
- Cash back payments will be sent to you within 90 days after the closure of the Offer (6th December 2019 2019). If your transfer has not completed by then, we will pay within 90 days after the completion of your last eligible transfer. The cashback payment will be paid into a Cash Management Account (CMA) which we will open on your behalf to enable us to facilitate this payment to you. The CMA is a separate account in your name that helps manage cash, currently for the purpose of paying cashback to you and will appear on your account summary online. The cashback can be withdrawn from your CMA straight to your bank account by logging into your online account.
- We ask that the assets you move to us as part of this Offer be held with us for at least 18 months after the completion of the transfer and must not be linked to an adviser or intermediary during this period. The 18-month period starts on the date that the last transfer is settled on your account. If you transfer or re-register your assets to another provider within this 18-month period, Fidelity reserves the right to reclaim any cash back payment that was made to you as part of this Offer. Fidelity may do this by withholding an amount prior to transferring or re-registering your assets to another provider. We will not reclaim the cash back amount from assets within a SIPP, other pension or ISA. Withdrawals from your account/s or income payment will not count as transfers for the purposes of this condition and will not result in our reclaiming your cash back payment.
We promote pension transfer cashback offers on a regular basis. However it is important that you take enough time to decide whether transferring your pension to us is right for you. If you need more time and wish to qualify for the cashback offer, please wait until the next offer period.
Issued by Financial Administration Services Limited, which is authorised and regulated in the UK by the Financial Conduct Authority. Fidelity, Fidelity International, the Fidelity International logo and the F symbol are trademarks of FIL Limited.
Important information - This information is not a personal recommendation for any particular investment. If you are unsure about the suitability of an investment you should speak to one of Fidelity’s advisers or an authorised financial adviser of your choice.
Transfer your ISA
Exit fees terms and conditions
In order to request exit fees re-imbursement you will be required to complete an exit fees re-imbursement form, or request over the phone by calling us on 0333 300 3351.
Terms and conditions for re-imbursement of exit fees
Fidelity will reimburse the exit/redemption fees charged to a customer by their former provider/s when they move their investments (minimum of £100) to Fidelity, up to a maximum amount of £500 per customer.
An exit fee is an administration charge which is imposed by the former provider and arises directly as a result of processing the transfer or re-registration of the customer’s investments to Fidelity. Fidelity will not reimburse the customer for any loss of investment returns, loss of interest, dealing charges, penalties for transferring investments before their maturity dates or any other charges associated with your transfer or re-registration.
Where a re-registration or transfer is not possible and the customer chooses to sell their investments held through another provider and subsequently make new investment/s (minimum £10,000) through Fidelity, Fidelity will cover any account closure fees charged by the customer’s former provider (excluding any dealing charges) of up to £500 per customer. Fidelity will not cover any bid-offer spreads or any capital gains tax liability arising as a result of these transactions.
Exit and account closure fees reimbursement must be claimed within a 6 month period from date of transfer of the customer’s investments to Fidelity. Exit fees will be reimbursed for transfers and re-registrations and account closure fees will be reimbursed provided the conditions above are met. Products included: ISAs, PEPs, Unit Trusts, OEICs, SICAVs, Fidelity Personal Pension, EBS SIPP and the Fidelity SIPP. Products excluded: ShareNetwork.
To qualify for the reimbursement, the fees from the customer’s former provider must have been triggered as a direct result of the transfer or re-registration to Fidelity, or the closure of an account where the customer has subsequently (within 6 months) invested at least £10,000 through Fidelity. If the customer is transferring investments to more than one provider from their former provider at the same time, Fidelity will only reimburse the fees which are incurred as a result of direct transfer or re-registration to Fidelity. Other fees or charges unconnected with the transfer will not be reimbursed.
The completed Exit Fee Reimbursement Form and documentary evidence of the charge will need to be provided in order for the exit fees to be reimbursed to the customer. To claim the reimbursement of any account closure fees, documentary evidence of the closure fee levied will need to be provided to Fidelity, along with confirmation that a minimum of £10,000 has been invested with Fidelity within 6 months of incurring such closure fee.
The documentary evidence referred to above, must be either a copy of the charge confirmation letter from the former provider or a statement showing the charge being deducted.
Payment will be made to the customer by BACS when a bank mandate is held on the account. Alternatively, payment will be made by cheque.
Exit fees terms and conditions
In order to request exit fees re-imbursement you will be required to complete an exit fees reimbursement form which you can download by clicking here, or request over the phone by calling us on 0333 300 3351.
Terms and conditions for re-imbursement of exit fees
This offer does not apply to any investments linked to an Adviser / Intermediary or third party.
Fidelity will reimburse the exit/redemption fees charged to a customer by their former provider/s when they move their investments (minimum of £100) to Fidelity Personal Investing, up to a maximum amount of £500 per customer.
An exit fee is an administration charge which is imposed by the former provider and arises directly as a result of processing the transfer or re-registration of the customer’s investments to Fidelity. Fidelity will not reimburse the customer for any loss of investment returns, loss of interest, dealing charges, penalties for transferring investments before their maturity dates or any other charges associated with your transfer or re-registration.
Where a re-registration or transfer is not possible and the customer chooses to sell their investments held through another provider and subsequently make new investment/s (minimum £10,000) through Fidelity Personal Investing, Fidelity will cover any account closure fees charged by the customer’s former provider (excluding any dealing charges) of up to £500 per customer. Fidelity will not cover any bid-offer spreads or any capital gains tax liability arising as a result of these transactions.
Exit and account closure fees reimbursement must be claimed within a 6 month period from date of transfer of the customer’s investments to Fidelity. Exit fees will be reimbursed for transfers and re-registrations and account closure fees will be reimbursed provided the conditions above are met. Products included: ISAs, Investment Accounts, EBS SIPP, Fidelity Personal Pension, Fidelity SIPP, Unit Trusts, OEICs, SICAVs, Exchange Traded Funds, Investment Trusts and Shares.
To qualify for the reimbursement, the fees from the customer’s former provider must have been triggered as a direct result of the transfer or re-registration to Fidelity Personal Investing, or the closure of an account where the customer has subsequently (within 6 months) invested at least £10,000 through Fidelity Personal Investing. If the customer is transferring investments to more than one provider from their former provider at the same time, Fidelity will only reimburse the fees which are incurred as a result of direct transfer or re-registration to Fidelity. Other fees or charges unconnected with the transfer will not be reimbursed.
The completed Exit Fee Reimbursement Form and documentary evidence of the charge will need to be provided in order for the exit fees to be reimbursed to the customer. To claim the reimbursement of any account closure fees, documentary evidence of the closure fee levied will need to be provided to Fidelity, along with confirmation that a minimum of £10,000 has been invested with Fidelity within 6 months of incurring such closure fee.
The documentary evidence referred to above, must be either a copy of the charge confirmation letter from the former provider or a statement showing the charge being deducted.
Payment will be made to the customer by BACS when a bank mandate is held on the account. Alternatively, payment will be made by cheque.
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Please remember that past performance is not necessarily a guide to future performance, the performance of investments is not guaranteed, and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. This website does not contain any personal recommendations for a particular course of action, service or product. You should regularly review your investment objectives and choices and, if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser. Before opening an account, please read the ‘Doing Business with Fidelity’ document which incorporates our client terms. Prior to investing into a fund, please read the relevant key information document which contains important information about the fund.
This website is issued by Financial Administration Services Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) (FCA Register number 122169) and registered in England and Wales under company number 1629709 whose registered address is Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP.