This is where you will find information about how and why we have to check your identity.
Banks and investment companies have to check the identities of all their customers to help combat ﬁnancial crime and terrorist ﬁnancing. The Money Laundering Regulations outline our responsibilities and we take these very seriously, because any attempt to abuse our systems could have a serious impact on our business, and therefore our customers, including yourself.
The guide below provides you with further information and answers some of your frequently asked questions
Please find the Confirmation of Identity form for you to complete below.
The regulations say we need to check the identities of all our customers, even if they opened their account before the regulations came into force. We also have to review our list of customers at regular intervals to make sure we can still conﬁrm their identities. If your circumstances have changed since we last checked, an electronic search may now be unsuccessful. In some cases, the electronic searches themselves change in such a way that they are unsuccessful for certain customers, even though they were successful in the past.
Please complete the Confirmation of identity form and send us one document from List A as conﬁrmation of your identity and one document from List B as conﬁrmation of your address –tick a box in each list to tell us which documents you are sending. It is important that you send us two separate documents, one for your identity and one for your address. These must be issued by diﬀerent bodies.
You can obtain more detail on acceptable documents by reviewing the Checking your identity guide.
When we cannot conﬁrm a customer’s identity, we have to consider placing restrictions on their accounts. These can include not allowing withdrawals or new investments. It may be that you already have restrictions on your account.