Checking your identity

This is where you will find information about how and why we have to check your identity.

Banks and investment companies have to check the identities of all their customers to help combat financial crime and terrorist financing. The Money Laundering Regulations outline our responsibilities and we take these very seriously, because any attempt to abuse our systems could have a serious impact on our business, and therefore our customers, including yourself.

The guide below provides you with further information and answers some of your frequently asked questions

Please find the Confirmation of Identity form for you to complete below.

A few questions you may have but please see the guide above for further information.

I’ve been a customer with you for some time – why are you only checking my identity now?

The regulations say we need to check the identities of all our customers, even if they opened their account before the regulations came into force. We also have to review our list of customers at regular intervals to make sure we can still confirm their identities. If your circumstances have changed since we last checked, an electronic search may now be unsuccessful. In some cases, the electronic searches themselves change in such a way that they are unsuccessful for certain customers, even though they were successful in the past.

What do I need to do?

Please complete the Confirmation of identity form and send us one document from List A as confirmation of your identity and one document from List B as confirmation of your address –tick a box in each list to tell us which documents you are sending. It is important that you send us two separate documents, one for your identity and one for your address. These must be issued by different bodies.

You can obtain more detail on acceptable documents by reviewing the Checking your identity guide.

What will happen if I don’t send the documents you’ve asked for?

When we cannot confirm a customer’s identity, we have to consider placing restrictions on their accounts. These can include not allowing withdrawals or new investments. It may be that you already have restrictions on your account.