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Support during Covid

What we’re doing to help

A message from our CEO

Read the latest message from our CEO, Anne Richards, on the impacts of Coronavirus.

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Making it easier for you

New mobile apps for quick and secure account access : Our newly designed Android and iOS apps make it quicker than ever to view and manage your account, wherever you are.

Text alert service: With the introduction of our text alerts (SMS) service, we’ve made it easier for you to receive information about your account valuations and transactions. You can receive fortnightly text messages about your cash and investments in addition to deal confirmations and when they complete.

Upload and send forms: Save time by completing and submitting forms online instead of post. Currently, we have a few forms for you to choose from and plan to extend this service to cover other forms. You can find this under 'Documents & Messages'.

Staying in touch: Contact us without having to call by using our secure message service from your online account. You can find this under ‘Documents & messages’.

Need help with a task?: Our ‘Help & support’ section has lots of useful information and you may well find the answers you're looking for there. View help and support.

Keep up to date: Here you’ll find a range of regular articles from our insight team including their views on recent events and what it could mean for your investments. Read our latest markets and insights.

For our staff

The majority of our employees in the UK continue to work from home, in line with the latest UK Government advice.

The health and safety of our staff remains our top priority and we will continue to monitor the evolving pandemic situation closely, adapting our plans accordingly.

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Coronavirus impact updates to our service

Keep up to date with how our services may be impacted due to coronavirus.

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Read our latest on coronavirus and volatility

Trying to make sense of the markets? At times like these it’s important to keep a cool head, think about the long term, and take advantage of your tax allowances.

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Please remember that past performance is not necessarily a guide to future performance, the performance of investments is not guaranteed, and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. This website does not contain any personal recommendations for a particular course of action, service or product. You should regularly review your investment objectives and choices and, if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser. Before opening an account, please read the ‘Doing Business with Fidelity’ document which incorporates our client terms. Prior to investing into a fund, please read the relevant key information document which contains important information about the fund.

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