Skip Header
Important information: The value of investments can go down as well as up so you may get back less than you invest. Investors should note that the views expressed may no longer be current and may have already been acted upon. This is a third-party news feed and may not reflect Fidelity’s views.

Eckoh expanding availability of voice cloud platform

(Sharecast News) - Eckoh announced on Wednesday that it has augmented its global secure voice cloud platform, enhancing its availability and geographic coverage. The AIM-traded company said its core cloud infrastructure, already operational across multiple regions and availability zones, had been bolstered by the launch of seven additional regional points of presence, including the introduction of its inaugural dedicated Asia-Pacific secure voice cloud platform in Sydney.

It said the expansion was crucial in meeting the escalating demands of its global customer base, which was increasingly transitioning contact centres to the cloud.

The shift was being driven by advantages including heightened scalability, flexibility, management, and customer experience.

Over the last three years, Eckoh said it had seen a notable rise in annual recurring revenue from the cloud, particularly in the pivotal North American market, where it had tripled.

With the momentum of contact centre migration to the cloud intensifying, the expansion of the secure voice cloud solidified Eckoh's position to support its growth aspirations and deliver interactions for its expanding clientele.

Its projections indicated a growth trajectory for the global cloud-based contact centre market, with estimates soaring from $17.1bn to $54.7bn by 2027, representing a robust compound annual growth rate of about 26%.

"Eckoh is on a mission to set the standard for secure interactions between consumers and the world's leading brands," said the company's global IT director, Dave Holliday.

"We continue to invest in our platforms and technology to not only improve the security and availability of our products, making them the best they can be, but also to ensure we have the right infrastructure in place to support seamless customer engagement."

Holliday said Eckoh had been operating cloud platforms for almost a decade, adding that it was continuing to see increasing demand across its client base for both pure and hybrid cloud solutions.

"I am pleased to continue to help bring the benefits that cloud adoption offers to both our existing clients and to our ever-expanding new client base."

At 1018 BST, shares in Eckoh were up 1.27% at 40p.

Reporting by Josh White for

Share this article

Related Sharecast Articles

Hummingbird announces restart at Kouroussa
(Sharecast News) - Hummingbird Resources announced the remobilization of Corica Mining Services at the Kouroussa Gold Mine in Guinea on Friday, after a work stoppage on March 17.
Drilling to start on Oracle's Northern Zone project
(Sharecast News) - Oracle Power announced on Friday that drilling is set to start next week at the Northern Zone Gold Project, 25 kilometres east of Kalgoorlie in Western Australia.
Fulcrum Metals extends date for sale of uranium assets
(Sharecast News) - Fulcrum Metals announced an extension to the completion date for the proposed sale of its Saskatchewan uranium projects to Terra Balcanica Resources on Friday.
PipeHawk subsidiary awarded £0.75m contract
(Sharecast News) - PipeHawk announced on Friday that an unnamed building materials company had awarded its subsidiary QM Systems a significant contract.

Important information: This information is not a personal recommendation for any particular investment. If you are unsure about the suitability of an investment you should speak to one of Fidelity’s advisers or an authorised financial adviser of your choice. When you are thinking about investing in shares, it’s generally a good idea to consider holding them alongside other investments in a diversified portfolio of assets. Past performance is not a reliable indicator of future returns.

Award-winning online share dealing

Search, compare and select from thousands of shares.

Expert insights into investing your money

Our team of experts explore the world of share dealing.