Checking your identity
This is where you will find information about how and why we have to check your identity.
Banks and investment companies have to check the identities of all their customers to help combat ﬁnancial crime and terrorist ﬁnancing. The Money Laundering Regulations outline our responsibilities and we take these very seriously, because any attempt to abuse our systems could have a serious impact on our business, and therefore our customers, including yourself.
We always try to check customers' identities through automatic, electronic searches. In some cases, these checks are not successful, and we then ask to see documents confirming customer’s identity and address.