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Retirement services and pension advice

Our retirement specialists are able to provide both guidance and advice around your retirement options. If you are looking to access your pension for drawdown, guaranteed income (annuities) or tax-free cash, we can help. We can help whether you already have a Fidelity SIPP or are looking to move your pension to us.

Want to access your pension this tax year? Don't miss the March deadlines.

If you're looking to take money out of your SIPP for the current 2023/2024 tax year, you need to make sure you get your withdrawal request in on time. The cut off points are 1 March by phone (call 0800 368 6882) or 18 March for online requests. You can find out if you're eligible to take tax-free cash or lump sums online here.

Requests for 2024/2025 will be accepted from 6 April 2024.

Important information - the value of investments, and income from them, can go down as well as up so you may not get back what you invest. Eligibility to invest in a SIPP and tax treatment depends on personal circumstances and all tax rules may change in the future. You cannot normally access money in a SIPP until age 55 (57 from 2028). It’s important to understand that pension transfers are a complex area and may not be suitable for everyone.

How we can help

Retirement guidance

We’ll help you to understand the retirement income options available, answer your questions, and offer information to help you avoid potential pitfalls. This service is free.

Personalised retirement advice

If you want a specific recommendation based on your personal circumstances then one of our retirement specialists can help. You can call us for personalised advice. This is a paid for service.

What to expect from Fidelity’s retirement advice

Retirement specialists

Access to advisers with detailed knowledge of pension regulations, allowances, tax implications, income options and pension transfers.

Clear and straightforward pricing

A free, no-obligation meeting to find out if you could benefit from retirement advice. Transparent pricing based on the level of advice you need and no admin fees.

Excellent service

Get personalised reports and recommendations on your pension arrangements. Discussions and annual reviews can be held face-to-face or over the phone.

Looking for transfer advice on your defined benefit pension?

The decision to transfer a defined benefit pension is an important one and needs to be examined in the context of your overall retirement strategy. This means looking across all your pension arrangements, while also taking into account other assets and income sources.

We can provide an initial analysis to review your circumstances and analyse your pension to advise you on whether a transfer of a pension with safeguarded benefits is in your best interests. If we suggest it is and you wish to proceed, we can support you with our ongoing advice service which is designed for customers who want a long-term relationship with an adviser who will take the time to understand their long-term financial needs. Working closely with you, they will create a retirement strategy and review it every year, making changes and adjustments as needed.

Please note that our safeguarded pension benefit transfer advice is only available to Fidelity Personal Investing or Wealth Management customers, or active members of a workplace pension scheme administered by Fidelity. Except for a limited number of exceptional circumstances, this advice is only available for customers aged 53 and over. Our advice includes investment recommendations, so we are unable to provide advice if you wish to select investment funds yourself.

Ready to chat?

Get in touch

Call us now to book a free, no obligation appointment. We’re available Monday to Friday from 9am to 5pm.

Pension Wise

The government's Pension Wise service offers free, impartial guidance to help you understand your options at retirement: 0800 011 3797.

Important information: This information is not a personal recommendation for any particular product, service or course of action. Pension and retirement planning can be complex, so if you are unsure about the suitability of a pension investment, retirement service or any action you need to take, please contact Fidelity’s retirement service on 0800 368 6882 or refer to an authorised financial adviser of your choice.

Our advice fees

If you would just like our guidance service, then you won’t be charged a fee for our retirement specialists' time.  However, if you would like advice, where we give you a personalised recommendation, there will be a fee.

Investing in advice can save you money and give you peace of mind about critical decisions at retirement. We offer personalised advice with clear and straightforward pricing and no admin fees.  We take the time to understand your plans and goals for retirement. We typically spend 30 hours researching and analysing each case in detail.

The fee for our advice service is based on the number of pensions you have and can include both defined contribution pensions and those with safeguarded benefits, such as defined benefit schemes which includes final salary and career average pensions. We can also offer you advice on your lifetime allowance as part of these services.

Technical advice (such as advising on your retirement income)
1% of the amount being advised on, subject to a minimum fee of £4,000 capped at a maximum fee of £10,000.
Where advice is being provided at the same time to a spouse or partner the total value being advised on will be used to calculate the advice fee. Fees for advice involving investment of further money into some existing accounts will be discounted if you use our ongoing advice service.
Safeguarded benefit (pension transfer) advice
1% of the total value of the pension(s) under advice subject to a minimum fee of £4,000 plus £1,000 for each additional scheme and capped at a maximum fee of £10,000.
A 30% deposit is required before we will begin any work for you.
Annual financial review service
Annual financial review service 0.5% of the value of the investment and/or pensions agreed as in scope for the review service. We will set out in our recommendation report how fees will be deducted from each product or service.
If you have taken advantage of our Annual Financial Review service there is no additional fee for investing new money where you are using your annual ISA, JISA or pension allowances; increases of regular contributions or moving previously advised invested money between products. e.g., from your Investment Account to your ISA or Pension. 
Amounts invested in excess of the annual allowance are charged at 1% of the value. The minimum fee does not apply. Where you hold multiple accounts, the fee will be deducted in proportion to their value.

VAT may be applicable. Your retirement specialist will discuss with you any scenarios that fall outside of the above and will provide you with a fee on a case-by-case basis. For a clearer understanding of how our fees will apply to your particular situation, please call our retirement advice service.

For full details of our service, please refer to our Terms of Business.

More about our advice services

We deliver advice and transact non-advised business through a wholly owned subsidiary called FIL Wealth Management Limited. Our retirement specialists focus on providing an excellent service based on your requirements.

Fidelity doesn’t have its own annuity products. If you would like to secure a guaranteed income from an annuity using some or all of the money in your pension pots, we’ll select annuity products from the whole of the market for you.

If you would like to keep your pensions in investments, you’ll have access to the full range of investment funds and products available on our platform, but if we provide you with investment advice in relation to pension transfer and/or drawdown, we’ll restrict this to a set of Fidelity managed investment solutions, some of which will be invested in non-Fidelity funds. These funds invest in a range of different investment assets.

Fidelity Retirement Services is a trading name of FIL Wealth Management Limited, authorised and regulated by the Financial Conduct Authority  and registered in England and Wales with registered offices at Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey KT20 6RP.