Investment accounts
Adult accounts
Child accounts
Choosing Fidelity
Choosing Fidelity
Why invest with us Current offers Fees and charges Open an account Transfer investments
Financial advice & support
Fidelity’s Services
Fidelity’s Services
Financial advice Retirement Wealth Management Investor Centre (London) Bereavement
Guides
Guidance and tools
Shares
Share dealing
Choose your shares
Tools and information
Tools and information
Share prices and markets Chart and compare shares Stock market news Shareholder perks Stock plan guidance
Pensions & retirement
Pensions, tax & tools
Saving for retirement
Approaching / In retirement
Approaching / In retirement
Speak to a specialist Creating a retirement plan Taking tax-free cash Pension drawdown Annuities Investing in retirement Investment Pathways
Trustpilot confident after year of solid growth
(Sharecast News) - Trustpilot reported strong financial and operational growth for 2024 in its final results on Tuesday, driven by strategic execution, product innovation, and network effects. The FTSE 250 review platform operator said it saw bookings grow 21% in constant currency to $239m, supported by simplified pricing and product enhancements.
Its last 12 months' net dollar retention rate improved to 103%, up from 99% in the prior year.
Revenue increased 18% in constant currency to $211m, with reported growth at 19%.
Adjusted EBITDA rose 55% to $24m, reflecting a 2.6 percentage point expansion in EBITDA margin due to operating leverage.
Trustpilot also reported strong cash generation and announced a £20 million extension to its share buyback programme.
User engagement on the platform continued to grow, with total reviews rising by 23% to 301 million and annual TrustBox impressions reaching 140 billion.
Following strong bookings early in the year, Trustpilot said it expeced revenue growth in the high teens for 2025 on a constant currency basis.
Adjusted EBITDA was projected to come in slightly ahead of market expectations, with a further two percentage point improvement in EBITDA margin.
"Our strategy is clear: we operate an open, trusted platform for consumers to help each other make the right choices, and for businesses to build trust, grow, and improve," said chief executive officer Adrian Blair.
"We maximise the platform's inherent network effects by concentrating on depth in focus markets and verticals; and we drive a software-as-a-service model with positive net dollar retention, underpinned by product innovation.
"We executed well against this in 2024, delivering record bookings, profitability and cash generation, returning $42.9m of capital to shareholders through two share buybacks."
Blair said the company refreshed its go-to-market approach by simplifying packages and updating pricing.
"Product innovation is at the heart of our offering and in April we introduced new features which provide unique insights into consumer behaviour and market dynamics.
"Taken together these have underpinned the significant improvement in last 12 months' net dollar retention and driven bookings growth.
"Looking forward, we will continue to deliver product innovation to embed trust across commerce, as trust becomes even more important in the age of AI."
Reporting by Josh White for Sharecast.com.
Share this article
Related Sharecast Articles
Important information: This information is not a personal recommendation for any particular investment. If you are unsure about the suitability of an investment you should speak to one of Fidelity’s advisers or an authorised financial adviser of your choice. When you are thinking about investing in shares, it’s generally a good idea to consider holding them alongside other investments in a diversified portfolio of assets. Past performance is not a reliable indicator of future returns.
Award-winning online share dealing
Search, compare and select from thousands of shares.
Expert insights into investing your money
Our team of experts explore the world of share dealing.
Policies and important information
Accessibility | Conflicts of interest statement | Consumer Duty Target Market | Consumer Duty Value Assessment Statement | Cookie policy | Diversity, Equity & Inclusion | Diversity, Equity & Inclusion Reports | Doing Business with Fidelity | Investing in Fidelity funds | Legal information | Modern slavery | Mutual respect policy | Privacy statement | Remuneration policy | Staying secure | Statutory and Regulatory disclosures | Whistleblowing programme
Please remember that past performance is not necessarily a guide to future performance, the performance of investments is not guaranteed, and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. This website does not contain any personal recommendations for a particular course of action, service or product. You should regularly review your investment objectives and choices and, if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser. Before opening an account, please read the ‘Doing Business with Fidelity’ document which incorporates our client terms. Prior to investing into a fund, please read the relevant key information document which contains important information about the fund.
This website is issued by Financial Administration Services Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) (FCA Register number 122169) and registered in England and Wales under company number 1629709 whose registered address is Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP.
