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Capita secures three-year extension to ScottishPower partnership
(Sharecast News) - Professional services firm Capita said on Friday that its Contact Centre subdivision has secured a three-year extension to its partnership with ScottishPower for an undisclosed sum. Capita said the contract extension, which builds on a relationship that began in 2022, will see it continue to deliver five key work packages across prepayment, homemover, SME, smart meter, and direct debit, each "critical" to ScottishPower's service delivery.
As part of the extension, services will transition to Capita's flagship delivery hub at Mutual Park in Cape Town - its largest global site. It also will collaborate with ScottishPower to harness the power of CCAi, its proprietary generative AI platform, with the joint effort focused on optimising service performance and enhancing customer outcomes.
"This extension reflects ScottishPower's confidence in our ability to deliver consistent, high-quality service," said Corinne Ripoche, CEO of Capita Experience. "We look forward to continuing our collaboration with ScottishPower and delivering value through innovation, efficiency, and customer-centric service."
Reporting by Iain Gilbert at Sharecast.com
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