We need to see a Power of Attorney or a Court of Protection order authorising the attorney to deal with the financial affairs of the person whose account is held with us. We accept both internal and external Power of Attorney.
A Lasting Power of Attorney (LPA) enables someone who’s still mentally capable to decide who can deal with their personal affairs after they become incapable of acting and making decisions for themselves. The LPA may be effective immediately after registration with the Office of the Public Guardian unless restrictions are specified.
We’ll need a Property and Financial Affairs LPA to allow attorneys to manage your account. This must be registered with the Office of Public Guardian (OPG).
Once we receive this, we’ll send it back to you and you can begin to manage the account.
A General Power of Attorney enables someone to deal with all your financial affairs or only certain matters. A solicitor or experienced adviser will be able to grant you this.
If a person loses mental capacity, however, then a General Power of Attorney isn’t valid. Under these circumstances, it may be more appropriate to use a Lasting Power of Attorney or apply for a Court of Protection order.
Once a person has lost their mental capacity, it’s no longer possible to create a Power of Attorney.
Representatives will need to apply to the Court of Protection for a decision to be made on their affairs. However, if there’s a continuing need to make decision on the person’s behalf, the representatives can ask the Court of Protection to appoint a deputy.
Once we receive the Court of Protection, we’ll:
If the account-holder wants to keep decision-making, it’s up to the deputy to specify the circumstances under which the customer may do so, and it’s the deputy's responsibility to make these exceptions or restrictions known to the customer
If we receive any dealing instructions directly from the customer, we’ll seek confirmation from the deputy.
We can’t accept an ISA application signed by a prospective client’s attorney unless it’s submitted with either:
We’ll need to see an original or originally certified copy of the original document before registering Power of Attorney or a Court of Protection.
If you choose to send us a certified copy of the original, please make sure it’s clearly certified on each and every page.
We may also need identification documents for your nominated attorney; in which case, we’ll let you know.
Send us your documents at:
130 Tonbridge Road
In order to comply with Money Laundering Regulations, we’re required to confirm the identity of all investors and their associated representatives controlling or funding investments on their behalf.
We may use an online referencing agency for this purpose (who will record an enquiry has been made) or request the submission of documentary evidence. Until the identities of all associated individuals have been verified, restrictions will be applied and will remain in place until outstanding verification has been obtained. These restrictions will not affect the value of the investment, but may prevent certain transactions from being completed.
Documentary evidence requested in order to complete verification of identity will be in the form of one document from each of the list below for each associated representative along with the submission of a completed ‘Identification Guidelines Form’:
* Photo card driving licences can only be submitted as proof of name OR proof of address, not both.
Please note that we only accept original or clearly certified copies of the original documents. If you choose to send in certified copies, please ensure that independent certification is obtained from the list of approved certifiers.
In addition the Post Office offers a document certification service