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Security

Fidelity helps you protect your information and your finances. We see this as an important part of building your trust.

How Fidelity protects you

Fidelity understands the importance of keeping your personal information secure. We use proven, industry-recognised security tools and processes to achieve this.

How you can protect yourself

While we ensure that we employ the best security, there are a few things that you can do yourself to help ensure the security and privacy of your information.

How to spot fraud

There is no magic bullet for detecting fraud, but making sure you can spot the warning signs is a great start. Our top tips will show you how.

Ten things Fidelity won’t do

To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you’re absolutely sure that the request for them is genuine. With that in mind, please note these ten things that Fidelity will never do.

  • Call or email to ask for your full PIN or online password
  • Ask you to email or text personal or financial information
  • Email you a link to a page which asks for your login details
  • Call to advise you of investment opportunities
  • Send someone to your home to collect information or cash, or to offer investment opportunities
  • Ask you to carry out a test transaction online
  • Provide investment services through any mobile app other than our official app
  • Ask you to authorise the transfer of funds to a third party or to hand over cash
  • Use persuasive and/or emotional communications to encourage you to make a financial decision quickly or divulge confidential information
  • Send you unsolicited emails.

Here to help

If you have any doubt over whether a caller is genuine, please contact our UK and Ireland-based Customer Services team on 0800 358 7712.

How Fidelity protects you

Fidelity understands the importance of keeping your personal information secure. We use proven, industry-recognised security tools and processes to achieve this.

Spotted suspicious activity? Call us on 0800 358 7712

Constant review and improvement
Automatic log off and safety lock
Green traffic light address bar
Fidelity Security Key
Cifas Protective Registration
None

Cybersecurity for everyone

This booklet contains help and advice for staying safe at home, at work, online and on the move.

Read Cybersecurity for everyone

Cybersecurity for Everyone

Peter Gillespie, Head of Information Security & Technology Risk for Fidelity International discusses the steps Fidelity is taking to secure company and client data and highlights ways in which you can protect yourself.

How private is your personal Information?

See how easy it can be for fraudsters in this video.

How you can protect yourself

While we ensure that we employ the best security, there are a few things that you can do yourself to help ensure the security and privacy of your information.

Spotted suspicious activity? Call us on 0800 358 7712

Be fraud aware
Update your antivirus software
Update your operating system
Use strong passwords
Enable security features on your wireless network
Protect your paper documents
Educate yourself about fraud and scams
Alert Cifas
Report suspicious activity to Fidelity

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