- Call or email to ask for your full PIN or online password
- Ask you to email or text personal or financial information
- Email you a link to a page which asks for your login details
- Call to advise you of investment opportunities
- Send someone to your home to collect information or cash, or to offer investment opportunities
- Ask you to carry out a test transaction online
- Provide investment services through any mobile app other than our official app
- Ask you to authorise the transfer of funds to a third party or to hand over cash
Fidelity helps you protect your information and your finances. We see this as an important part of building your trust.
How Fidelity protects you
Fidelity understands the importance of keeping your personal information secure. We use proven, industry-recognised security tools and processes to achieve this.Read more on how Fidelity protects you
How you can protect yourself
While we ensure that we employ the best security, there are a few things that you can do yourself to help ensure the security and privacy of your information.Read more about protecting yourself
Eight things Fidelity won't do
To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you are absolutely sure that the request for them is genuine. With that in mind, please note these eight things that Fidelity will never do:
Here to help
If you have any doubt over whether a caller is genuine, please contact our UK and Ireland-based Customer Services team on 0333 300 3351.
Cybersecurity for everyone
This booklet contains help and advice for staying safe at home, at work, online and on the move.Read Cybersecurity for everyone
Cybersecurity for Everyone
Peter Gillespie, Head of Information Security & Technology Risk for Fidelity International discusses the steps Fidelity is taking to secure company and client data and highlights ways in which you can protect yourself.
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