Security

We consider good security to be the foundation of customer trust, and for us this makes it sound business practice.

We use the latest security techniques - whether physical, technology, or process-related. Plus, we regularly upgrade this protection in response to advances in security threats and the techniques to combat them.

Fidelity will automatically log you off after a period of inactivity. This reduces the risk that others could access your information should you step away from your computer or device.

Fidelity will also temporarily lock your login if too many unsuccessful attempts are made.

If you do forget your login details you can of course call us and we will send new login details to the address you have registered with us – for your security we do not give these details out over the phone.

A padlock appears at the start of our address to show it’s a secure connection to our website. However, a padlock shouldn’t be the only check you make to confirm a website’s legitimacy (fraudsters have found ways of faking the padlock’s appearance).

If you haven’t visited a site before, spend some time investigating the ‘About us’ section. If it contains poorly written English this could be a red flag. You can also check a site’s authenticity by researching it using a respected search engine or an established customer or business review site.

Fidelity uses a security key, something similar to a cookie, when you register and log in using the Fidelity app and website.

This key is designed to enhance the log in process, making it easier for you to log in and at the same time, provide an additional layer of protection for you. It does this by storing your username and password in an encrypted format.

We won’t be able to personally identify you with this information and we won’t know what your password actually is, but the key will enable us to recognise that it’s you when you next log in from that same device (or browser).

Logging in on the app

When you register and log in using the Fidelity app, we verify your email address and then automatically store the security key on your device for the next time you log in. This will help us identify you more easily when you next log in, and make your mobile login process easier for you.

Logging in on the web

When you register and log in to Fidelity.co.uk, we ask your permission to store the security key on your web browser. It isn’t mandatory, but accepting the security key will again help us to identify you more easily when you next log in, and make your web login process easier for you.
If you choose not to allow the security key, you will need to go through additional log in processes, each and every time you log in to the web.

Fidelity is a member of Cifas, the UK’s fraud prevention agency, which works closely with UK law enforcement partners. Cifas Protective Registration is a fraud protection scheme that helps us protect you in the event that you are at risk of fraud.

You’re considered to be at risk if:

• Your personal documents have recently been lost or stolen
• You’re the customer of an organisation that has recently lost or leaked data
• You’ve been advised by the police that you’re at risk of identity theft

To help protect you, Cifas Protective Registration will place a warning flag against your name that will let Fidelity and other organisations know to pay close attention if your details are used to pay for something online.

Find out more about Cifas^† and watch our video to find out how easy it can be for fraudsters to access your personal information.