Online security

Fidelity helps you protect your information, and your finances. We see this as an important part of building your trust.

Eight things Fidelity won't do

To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you are absolutely sure that the request for them is genuine.

With that in mind, please note these eight things that Fidelity will never do.

  1. Call or email to ask for your full PIN or online password
  2. Ask you to email or text personal or financial information
  3. Email you a link to a page which asks for your login details
  4. Call to advise you of investment opportunities
  5. Send someone to your home to collect information or cash, or to offer investment opportunities
  6. Ask you to carry out a test transaction online
  7. Provide investment services through any mobile app other than our official app
  8. Ask you to authorise the transfer of funds to a third party or to hand over cash

Here to help

If you have any doubt over whether a caller is genuine, please contact our UK-based Customer Services team on 0333 300 3351.

How Fidelity protects you

Fidelity understands the importance of keeping your personal information secure. We use proven, industry-recognised security tools and processes to achieve this.

Spotted suspicious activity? Call us on 0800 358 7712

Constant review and improvement

Constant review and improvement

We consider good security to be the foundation of customer trust, and for us this makes it sound business practice.

We use the latest security techniques - whether physical, technology, or process-related. Plus, we regularly upgrade this protection in response to advances in security threats and the techniques to combat them.

Automatic log off and safety lock

Automatic log off and safety lockFidelity will automatically log you off after a period of inactivity. This reduces the risk that others could access your information should you step away from your computer or device.

Fidelity will also temporarily lock your login if too many unsuccessful attempts are made.

If you do forget your login details you can of course call us and we will send new login details to the address you have registered with us – for your security we do not give these details out over the phone.

Green traffic light address bar


Green traffic light address bar

When you log in to, you will see a padlock appear in the address bar of your browser (and in Internet Explorer, the address bar will turn green).

This lets you know that you can trust the secure connection to our website. You can click on this padlock or green bar to verify the securely encrypted connection for yourself.

Fidelity Security Key

Fidelity Security Key

Fidelity uses a security key, something similar to a cookie, when you register and log in using the Fidelity app and website.

This key is designed to enhance the log in process, making it easier for you to log in and at the same time, provide an additional layer of protection for you. It does this by storing your username and password in an encrypted format.

We won’t be able to personally identify you with this information and we won’t know what your password actually is, but the key will enable us to recognise that it’s you when you next log in from that same device (or browser).

Logging in on the app
When you register and log in using the Fidelity app, we verify your email address and then automatically store the security key on your device for the next time you log in. This will help us identify you more easily when you next log in, and make your mobile login process easier for you.

Logging in on the web
When you register and log in to, we ask your permission to store the security key on your web browser. It isn’t mandatory, but accepting the security key will again help us to identify you more easily when you next log in, and make your web login process easier for you.
If you choose not to allow the security key, you will need to go through additional log in processes, each and every time you log in to the web.

Cifas Protective Registration

Cifas Protective Registration

Fidelity is a member of Cifas, the UK’s fraud prevention agency, which works closely with UK law enforcement partners. Cifas Protective Registration is a fraud protection scheme that helps us protect you in the event that you are at risk of fraud.

You’re considered to be at risk if:

  • Your personal documents have recently been lost or stolen
  • You’re the customer of an organisation that has recently lost or leaked data
  • You’ve been advised by the police that you’re at risk of identity theft

To help protect you, Cifas Protective Registration will place a warning flag against your name that will let Fidelity and other organisations know to pay close attention if your details are used to pay for something online.

Find out more about Cifas and watch our video to find out how easy it can be for fraudsters to access your personal information.

Cybersecurity for everyone

Cybersecurity for everyone

Help and advice for staying safe at home, at work, online and on the move.

Cybersecurity for Everyone

Peter Gillespie, Head of Information Security & Technology Risk for Fidelity International discusses the steps Fidelity is taking to secure company and client data and highlights ways in which you can protect yourself.

How private is your personal Information?

See how easy it can be for fraudsters in this video.

How you can protect yourself

While we ensure that we employ the best security, there are a few things that you can do yourself to help ensure the security and privacy of your information.

Spotted suspicious activity? Call us on 0800 358 7712

Update your antivirus software

Update your anti-virus software

Keeping your antivirus software up to date can help reduce the risk of malicious emails reaching your mailbox and the risk of malicious software being installed on your computer from potentially harmful websites.

Always keep your software up to date, and update it when prompted to do so.

Update your operating system

Update your operating system

Protect yourself and stay safe online against evolving threats by ensuring your operating system is always up to date. You can find out more about updating your operating system from Microsoft† and Apple.

Use strong passwords

Use strong passwords

When you create a password, always make sure it is strong. Use a combination of letters, numbers and special characters.

When we ask you to create or change your password for accessing your accounts we’ll provide you with some specific guidance on your password; for your own security, we won’t accept a weak one.

Be careful not to use the same password for different sites. If a fraudster gets the key to one account they could have access to all your accounts.

Don’t use your PIN, family names and / or dates of birth. Information like this can be easily found on the internet and don’t forget to change your password regularly.

Enable security features on your wireless network

Enable security features on your wireless network

The most common wireless device you use within the home is the wireless router, which allows you to connect to the internet.

Typically, the security settings on these routers when you first receive them are turned off. This can leave you at risk of attackers breaking into your network, hijacking your internet connection and stealing personal information stored on your device.

Enabling the security features on this or any device you own can reduce the risk of your data or assets being compromised.

Protect your paper documents

Protect your paper documents

Keep your confidential documentation secure and shred any unwanted information. Remember to update us with any revised contact details and check your statements regularly for any suspicious transactions.  If you see anything suspicious please report it immediately.

Educate yourself about fraud and scams

Educate yourself about fraud and scams is a joint partnership between the government and public and private organisations which provides information on how to protect yourself, your computers and mobiles device against fraud, identity theft, viruses and many other problems encountered online.

Alert Cifas

Alert Cifas

Cifas is the UK’s fraud prevention agency, which works closely with UK law enforcement partners, and it runs a Protective Registration scheme that helps us protect you in the event that you are at risk of fraud.

If you think you have fallen victim to fraud or are at risk of identity theft, then take a look at the Cifas Protective Registration for individuals. If you notify it of a personal risk then it will place a flag against your name so if companies like Fidelity receive an application in your name we know to make extra checks to make sure it really is you.

Report suspicious activity to Fidelity

Report suspicious activity

If you believe your Fidelity account has been compromised or may be at risk please call us as soon as possible on 0800 358 7712 (Lines are open 8am to 6pm Monday to Friday, and 9am to 6pm on Saturday).

You can also report suspected fraud to:, the UK’s national fraud and cybercrime reporting centre.

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