Security and privacy

Fidelity is committed to online security and securing your personal information by strict privacy guidelines.

Here's how we approach this:

Eight things Fidelity won't do

To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you are absolutely sure that the request for them is genuine.

With that in mind, please note these eight things that Fidelity will never do.

  1. Call or email to ask for your full PIN or online password
  2. Ask you to email or text personal or financial information
  3. Email you a link to a page which asks for your login details
  4. Call to advise you of investment opportunities
  5. Send someone to your home to collect information or cash, or to offer investment opportunities
  6. Ask you to carry out a test transaction online
  7. Provide investment services through any mobile app other than our official app
  8. Ask you to authorise the transfer of funds to a third party or to hand over cash

Here to help

If you have any doubt over whether a caller is genuine, please contact our UK-based Customer Services team on 0333 300 3351.