Call Investorline, our UK based customer service team, on 0800 41 41 61 (free from landlines) to speak to one of our associates. Normal opening times are between 8am and 6pm Monday to Friday, and between 9am and 6pm Saturday.
Please note extended end of tax year opening hours:
Sunday 22nd March
Monday 23rd March
Tuesday 24th March
Wednesday 25th March
Thursday 26th March
Friday 27th March
Saturday 28th March
Sunday 29th March
Monday 30th March
Tuesday 31st March
Wednesday 1st April
Thursday 2nd April
Friday 3rd April
Saturday 4th April
Sunday 5th April
Monday 6th April
When you call, please have your Customer Reference Number (CRN) ready. This will allow you to use our simple two step verification process, meaning that we can automatically verify your account. Your CRN is a ten digit number starting with 100.
To use this process you will also need a PIN, which you set yourself, by clicking here or see below for more details.
If you are calling from outside the UK, dial +44 1737 83 8000. All calls to Fidelity may be recorded.
To fax a deal, send details to 0800 7839646.
Our dealing fax number for overseas clients is +44 1732 777360.
To set up a PIN you'll need your 10-digit Customer Reference Number (starting with 100) plus one of your account numbers, if you don't have it to hand, please call us on 0800 41 41 25.
The Fidelity Retirement Service recognises that everybody’s needs are different. From investing for income to drawdown and annuities or a combination of these, we can help you find the product and build a retirement plan that’s right for you.
Call our retirement specialists on 0800 084 5045, Monday - Friday, 9am - 5pm.
Call 0800 41 41 24 to use the automated service that enables you to:
We aim to respond to all emails within two business days. You will receive a personal email notifying you that we have sent a reply to your secure messaging inbox. To help us deal with your request more efficiently, we may contact you by phone.
For any queries relating to your company pension please call us any time between 8am and 6pm Monday to Friday (UK business days only), and one of our Pensions Service Centre representatives will be happy to assist with any queries or questions you may have.
From within the UK: 08457 234 235
International: +44 1737 838 585
Our Personal Investing team pro-actively calls new, existing and prospective clients to provide further guidance and support in relation to new applications, online tools, downloading literature from our website and much more.
For general enquiries please contact Fidelity InvestorLine on 0800 41 41 61, in the first instance. However if you have been contacted by the Personal Investing Team and wish to speak to them again, please call them on 0800 368 1734.
*Please note that the team number may show on your caller ID display as 01737 838 194. You can also use this number to return calls to the Personal Investing team.