Call Investorline, our UK based customer service team, on 0333 300 3350 any time between 8am and 6pm, Monday to Friday and 9am to 6pm on Saturday, to speak to one of our Associates.
Alternatively, visit our Help & Support page for answers to frequently asked questions, help with online access, power of attorney and much more.
You may experience longer wait times during our busy periods, the table below will help you understand when these busy periods occur during a normal day.
When you call, please have your Customer Reference Number (CRN) ready. This will allow you to use our simple two step verification process, meaning that we can automatically verify your account; the CRN is a ten digit number starting with 100.
To use this process you will also need a PIN, which you set yourself, by clicking here or see below for more details.
If you are calling from outside the UK, dial +44 333 300 3350. All calls to Fidelity may be recorded.
We're sorry to hear about your loss. If you'd like to discuss what to do with an account that a relative may have had, please call us on 0800 41 41 16.
If you believe your Fidelity account has been compromised or may be at risk please call us as soon as possible on 0800 358 7712 (Lines are open 8am to 6pm Monday to Friday, and 9am to 6pm on Saturday).
You can also report suspected fraud to: www.actionfraud.police.uk, the UK’s national fraud and cybercrime reporting centre.
To set up a PIN you'll need your 10-digit Customer Reference Number (starting with 100) plus one of your account numbers, if you don't have it to hand, please call us on 0800 41 41 25.
The Fidelity Retirement Service recognises that everybody’s needs are different. From investing for income to, drawdown and annuities or a combination of these, we can help you find the product and build a retirement plan that’s right for you.
Call our retirement specialists on 0800 084 5045, Monday - Friday, 9am - 5pm.
Call 0800 41 41 24 to use the automated service that enables you to:
We aim to respond to all emails within two business days. You will receive a personal email notifying you that we have sent a reply to your secure messaging inbox. To help us deal with your request more efficiently, we may contact you by phone.
For any queries relating to your company pension please call us any time between 8am and 6pm Monday to Friday (UK business days only), and one of our Pensions Service Centre representatives will be happy to assist with any queries or questions you may have.
From within the UK: 0800 3 68 68 68
International: +44 1737 838 585
Fax: 01737 836992 (DC administration)
Our Personal Investing team pro-actively calls new, existing and prospective clients to provide further guidance and support in relation to new applications, online tools, downloading literature from our website and much more.
For general enquiries please contact Fidelity InvestorLine on 0333 300 3350, in the first instance. However if you have been contacted by the Personal Investing Team and wish to speak to them again, please call them on 0800 368 1734.
*Please note that the team number may show on your caller ID display as 01737 838 194. You can also use this number to return calls to the Personal Investing team.
The value of investments may fall as well as rise and you may not get back what you invest. Please note, Fidelity does not give advice. If you are unsure of the suitability of an investment you should contact an authorised financial adviser.