Accessibility statement
At Fidelity, we want everyone to use our websites, apps, and services easily. Making our digital content accessible means ensuring everyone can use it, including those with disabilities. We're working towards the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard to make our digital services better.
Areas for improvement
We're trying hard to make our websites user-friendly and accessible, but we know there are things we need to make better. We're committed to fixing these over time.
Some parts that might not be fully accessible are:
- Some images are without descriptive text.
- Sections that are hard to use with just a keyboard or with a screen reader.
- Some videos are without captions and some audio recordings are without a text alternative.
- Some PDF documents won’t work with screen reader software.
What we are doing to address this
We're improving staff training and raising awareness about accessibility across the company. We're investing in testing and monitoring to find and fix issues. We're adding these fixes to our development plans, aiming for all new projects to be accessible by 2026. Fidelity's senior management fully supports these efforts. We're also getting more people with accessibility needs involved in our user research groups.
Accessible communication and customer service
Please contact our customer services team to discuss or request any of the following accessible communications options.
If you have difficulty hearing or speaking on the phone, Relay UK can help you communicate with us.
If BSL is your first or preferred language, you can contact us using a live video interpreter using InterpretersLive!. You don’t need to book in advance and can connect with us during our normal office hours, Monday to Friday.
Our customer service team will also be happy to speak more slowly, loudly and clearly if you let us know that is what you need.
If you find it difficult to read your documentation, we can provide it in large print, audio CD or braille.
We also can supply documents in a neurodiverse-friendly format. We can adjust background colour, text colour, font type and size, or apply a tinted overlay.
If you let us know that you need it, we will ensure that you have additional time to process and respond and can follow up in writing.
If you would prefer not to manage your account online, you can call us, request that we contact you via post and we can help filling in forms.
It is also possible to speak to someone in person at the Fidelity Investor Centre in London.
Third Party Access allows someone you trust such as a relative, friend or carer to manage your account on your behalf.
