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Call us

Speak to our friendly UK and Ireland-based customer service teams

If you're already with Fidelity please have the following ready:

  • Personal Investing or Wealth Management customers - your Customer Reference Number (ten digit number starting 100). You can find this on a recent statement and valuation or, if you’re logged in, your account summary page.
  • Workplace Pension members - your Fidelity reference number, which can be found on any letters or statements we've sent you or when you log in to PlanViewer.

If you have a stock plan, please choose from one of the numbers listed under ‘Stock plan support’ below.

British Sign Language (BSL) - if this is your preferred language you can contact us using a live BSL video interpreter. Please find details below. 

Personal Investing

Our hours are 8:30am - 5:30pm Monday to Friday (brokerage trades can be made weekdays from 8am).

Wealth Management service

If you're part of Fidelity’s Wealth Management service, our hours are 8:30am - 5:30pm Monday to Friday (brokerage trades can be made weekdays from 8am).

Workplace Pensions

If you have a Workplace Pension with Fidelity, our lines are open Monday - Friday 8:30am - 5:30pm.

BSL video interpreter

If British Sign Language is your first or preferred language you can contact us using a live BSL video interpreter by clicking on the Video Relay Service link below.

We can connect you instantly with interpreters through InterpretersLive! A free online service provided by a company called SignSolutions . You don’t need to book calls in advance: you can talk to us through InterpretersLive! any time between our normal office hours Monday to Friday.

There may be times where we need to speak to you, so to arrange this we will provide your email address to InterpretersLive! to send you an email arranging a date and time for you to contact us.

Stock plan support

For help with your stock plan please choose from one of the numbers below.​

US stock plan assistance

For support with your stock plan in the US, contact Fidelity Stock Plan Services from 8am - 8pm weekdays (excluding New York Stock Exchange holidays, except Good Friday). You’ll need your NetBenefits username or Participant ID ready.

Moving cash or shares to the UK

For help and support with moving your cash or shares to Fidelity International in the UK, contact us from 8:30am - 5:30pm, Monday to Friday.

Fidelity's AI-powered virtual assistant Freya can help you with questions about investing, our products and services or how to manage your account. Look out for the ‘Need help?' icon or start your chat here.

Our Help and support page also has more ways to get help.

Policies and important information
 

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Please remember that past performance is not necessarily a guide to future performance, the performance of investments is not guaranteed, and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. This website does not contain any personal recommendations for a particular course of action, service or product. You should regularly review your investment objectives and choices and, if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser. Before opening an account, please read the ‘Doing Business with Fidelity’ document which incorporates our client terms. Prior to investing into a fund, please read the relevant key information document or Product Summary document which contains important information about the fund.

This website is issued by Financial Administration Services Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) (FCA Register number 122169) and registered in England and Wales under company number 1629709 whose registered address is Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP.

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