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Need help?

Whether it's finding out how to manage your account or understanding our charges, our help & support tool can give you the quickest and most convenient way to answer your questions.

Before you call

During these uncertain times we're experiencing higher than usual call volumes. To ensure we can help those who most need it, we're asking for your support. So before calling, please consider how urgent your call really is, and whether a secure message might work instead.

If you're still certain you need to call, then please do. Our service centre team know you're there and will be doing their best to speak with you as soon as possible. We're sorry if you have a bit of a wait, but we hope you understand.  

You can find our current opening hours below.

For Personal Investing or Fidelity Wealth, you’ll need your Customer Reference Number when you call which you can find on a recent statement and valuation. It’s a ten digit number starting 100.

If you’re logged in, you can also find it on your account summary page.

Personal Investing

Our UK & Ireland-based teams are available on 0333 300 3350, or +44 1737 838 000 from outside the UK. Our hours are 9am - 5.30pm Monday to Friday (brokerage trades can be made weekdays from 8am), 9am - 2pm on Saturdays, closed on Sundays.

Fidelity Wealth

If you're part of Fidelity Wealth, call 0800 222 456. Our hours are 9am - 5.30pm Monday to Friday (brokerage trades can be made weekdays from 8am), 9am - 2pm on Saturdays, closed on Sundays.

Pension Service Centre

If you'd like to find out more about your Workplace pension, call 0800 3 68 68 68. Our lines are open Monday - Friday 8am - 6pm.