Staying secure
When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we're doing to keep you safe and find out where to get help, if you need it.
We’re here to support you and help keep your Fidelity account safe. If you have any concerns about fraud or suspicious activity, please contact us on 0800 358 7712.
You should get in touch if you notice any suspicious account activity, such as:
- Security passcodes sent to your mobile when you haven’t tried to sign in
- Being locked out of your online account because your password has been changed without your knowledge
- Receiving letters or notifications from Fidelity about account changes you didn’t authorise
- You’re being pressured into withdrawing money from your accounts
- Someone tells you your money isn’t safe, and it must be moved
You might also be at risk of fraud if:
- You’re contacted about an investment that seems too good to be true
- You’ve allowed access to your device remotely, or were asked to share your login details
- You’ve been told that any applicable tax deduction could be later recovered
- Someone else has access to your bank account or login details, or you’ve been told to move your money elsewhere once received into your account.
Other reasons to contact us:
- Your personal documents have recently been lost or stolen
- You’re the customer of an organisation that has recently suffered a data leak
- You’ve been advised by the police that you’re at risk of identity theft
Support for victims of fraud
Cases of fraud involve victims of all ages, education, and financial backgrounds, so if you have fallen victim to fraud please understand, you are not alone. Remember that fraudsters are master manipulators who use constantly evolving tactics designed to deceive and influence your decision‑making.
We also recognise that fraud goes beyond financial loss. It can bring significant emotional and psychological impacts, including the stress of dealing with identity impersonation, as well as feelings of guilt, shame, or embarrassment. These feelings are common, valid, and nothing to be ashamed of.
If you or somebody you know need support in dealing with the emotional impact of fraud, the following organisations offer confidential help and advice:
Victim support
Citizens Advice
Samaritans
Age UK
Helpful resources
Don’t delay. If you’ve received an email or call from someone posing as Fidelity contact us on 0800 358 7712. Contact your bank immediately if you’ve given out your details or made a payment - there may still be time to do something. Here are some other useful contacts.
