Contact Fidelity International

Submit an online enquiry, call one of our helpful associates or visit us in our London investor centre

Personal Investing

Call our UK based customer service team on 0333 300 3350 any time between 8am and 6pm, Monday to Friday and 9am to 6pm on Saturday, to speak to one of our associates.

You will need your Customer Reference Number when you call which you can find on a recent Statement and Valuation. It’s a ten digit number starting 100.

Peak call times

You may experience longer wait times during our busy periods, the table below will help you understand when these busy periods occur during a normal day.

TimeMondayTuesdayWednesdayThursdayFridaySaturday
8am-9am
9am-10am
10am-11am
11am-12pm
12pm-2pm
2pm-3pm
3pm-5pm
5pm-6pm
Best Time to Call Our Busiest Time Potential Delay Closed

 

Fidelity Wealth

If you are a Fidelity Wealth customer you can call us on 0800 222 456 from 8am to 6pm, Monday to Friday and 9am to 5pm on Saturday.

Contact us online

The safest and quickest way to contact us is online. If you're an existing customer and you've already registered online you can log in to your account and send us a secure message.

Our complaints procedure

While we constantly strive to provide the very best products and services possible, we also realise that sometimes our customers may not be entirely satisfied. Find out how we handle feedback, and how to proceed if you wish to make a complaint.

Our postal address

Send any relevant documentation to us.

Fidelity International
Oakhill House
130 Tonbridge Road
Hildenborough
Tonbridge
Kent
TN11 9DZ

London Investor Centre

Looking to talk to someone face to face? Our Investor Centre is open to anyone looking for help with their investments and also offers a free guidance service to help you better plan and achieve your retirement goals.

While we’re not able to offer fund recommendations or personal advice, we’re always available to answer your queries, provide information and help make investing easier.

In addition, we can update your account details, taking copies of original or certified ID documents, and legal documents such as Power of Attorney.

25 Cannon Street
London
EC4M 5TA
Opening hours: Monday to Friday 9am – 5pm

Company pension enquiries

Have a company pension with us? You can contact our team by post, email or fax.

Fidelity Pensions Management
Beech Gate
Millfield Lane
Tadworth
Surrey
KT20 6RP
Email: pensions.service@fil.com
Fax: 01737836992