Contact us

Submit an online enquiry, call one of our helpful associates or visit us in our London Investor Centre

Need help

Need help?

Whether it's finding out how to manage your account or understanding our charges, Help & support is a quick and convenient way to answer your questions

Send us a message

If you’re an existing customer and have already registered online, you can log in and send us a secure message

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Contact us by phone

Speak to one of our helpful associates based in the UK and Ireland

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Write to us

Send any relevant documentation to:
Fidelity International
Oakhill House
130 Tonbridge Road
Hildenborough, Tonbridge
Kent, TN11 9DZ

London Investor Centre

Looking to talk to someone face to face? Our Investor Centre is open to anyone looking for help with their investments and also offers a free guidance service to help you better plan and achieve your retirement goals.

While we’re not able to offer fund recommendations or personal advice, we’re always available to answer your queries, provide information and help make investing easier.

In addition, we can update your account details, taking copies of original or certified ID documents, and legal documents such as Power of Attorney.

25 Cannon Street

Christmas 2018 opening hours:

Monday 24th December - 9am - 1.30pm
Tuesday 25th December - Closed
Wednesday 26th December - Closed
Thursday 27th December - 10am - 3pm
Friday 28th December - 10am - 3pm
Monday 31st December - 9am - 1.30pm
Tuesday 1st January - Closed

Company pension enquiries

Have a company pension with us? You can contact our team by post, email or fax.

Fidelity Pensions Management
Beech Gate
Millfield Lane
KT20 6RP
Fax: 01737836992