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Submit an online enquiry, call one of our helpful associates or visit us in our London Investor Centre

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Whether it's finding out how to manage your account or understanding our charges, Help & support is a quick and convenient way to answer your questions

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Contact us by phone

Speak to one of our helpful associates based in the UK and Ireland



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Write to us

Send any relevant documentation to:
Fidelity International
Oakhill House
130 Tonbridge Road
Hildenborough, Tonbridge
Kent, TN11 9DZ

London Investor Centre

Looking to talk to someone face to face? Our Investor Centre is open to anyone looking for help with their investments and also offers a free guidance service to help you better plan and achieve your retirement goals.

While we’re not able to offer fund recommendations or personal advice, we’re always available to answer your queries, provide information and help make investing easier.

In addition, we can update your account details, taking copies of original or certified ID documents, and legal documents such as Power of Attorney.

25 Cannon Street
London
EC4M 5TA
Opening hours: Monday to Friday 9am – 5pm

Company pension enquiries

Have a company pension with us? You can contact our team by post, email or fax.

Fidelity Pensions Management
Beech Gate
Millfield Lane
Tadworth
Surrey
KT20 6RP
Email: pensions.service@fil.com
Fax: 01737836992