As you may have noticed, we’ve been carrying out a major programme of enhancements to our website and there are more to come. We are listening to your feedback and our investment platform will continually evolve to ensure it meets your needs, so keep an eye out for tweaks and new features.
Text alerts service
With the introduction of our text alerts (SMS) service, we’ve made it easier for you to receive information about your account valuations and transactions. You can receive fortnightly text messages about your cash and investments in addition to deal confirmations and when they complete.
Following considerable and careful analysis of how customers use the secure website, we have introduced a new way of navigating through your account online to make it easier to find what you’re looking for. The options within the old ‘My Accounts’ menu can now be found on the main menu of the page.
We’ve made enhancements to the income reporting on your account. Income reporting is now separate from your transaction history and you’ll be able to see how much income is paid directly to your bank account - all in one place. To view the report, go to Transaction History & Reports > Income report.
Changes to one-time code for login
One-time codes for login will now last up to 15 minutes if you’re prompted for one. This will give you more time to find the code from your email inbox. Additional codes requested during this period will not expire the previous ones.
Fidelity has been licensed by FTSE International Limited to use the name FTSE 100, FTSE 250 and FTSE All Share Index.
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