Security and privacy

Fidelity is committed to online security and securing your personal information by strict privacy guidelines.

Online security

At Fidelity, we are constantly reviewing the security measures that we have in place to protect you.

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Privacy Statement

We're committed to maintaining your data in line with data protection obligations and ensure it's kept secure.

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Cookie policy

Our policy explains how cookies are used on the Fidelity websites and how you can manage them.

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Eight things Fidelity won't do

To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you are absolutely sure that the request for them is genuine. With that in mind, please note these eight things that Fidelity will never do.

Call or email to ask for your full PIN or online password
Ask you to email or text personal or financial information
Email you a link to a page which asks for your login details
Call to advise you of investment opportunities
Send someone to your home to collect information or cash, or to offer investment opportunities
Ask you to carry out a test transaction online
Provide investment services through any mobile app other than our official app
Ask you to authorise the transfer of funds to a third party or to hand over cash

Here to help

If you have any doubt over whether a caller is genuine, please contact our UK-based Customer Services team.

Call us on 0800 358 4060

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We don't give advice based on personal circumstances so you are responsible with the assistance of your authorised financial adviser to decide whether an investment is suitable for you. In doing so, please remember that past performance is not necessarily a guide to future performance, the performance of funds is not guaranteed and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. Before investing into a fund, please read the relevant key information document and ‘Doing Business with FundsNetwork’ and FundsNetwork Client Terms. If you are investing via the FundsNetwork Pension you should also read the FundsNetwork Pension Key Features document and FundsNetwork Pension Terms and Conditions. You should regularly review your investment objectives and choices and if you are unsure whether an investment is suitable for you, you should contact your financial adviser. Financial Administration Services Limited is authorised and regulated by the Financial Conduct Authority.