Fidelity uses a security key, something similar to a cookie, when you register and log in using the Fidelity app and website.
This key is designed to enhance the log in process, making it easier for you to log in and at the same time, provide an additional layer of protection for you. It does this by storing your username and password in an encrypted format.
We won’t be able to personally identify you with this information and we won’t know what your password actually is, but the key will enable us to recognise that it’s you when you next log in from that same device (or browser).
Logging in on the app
When you register and log in using the Fidelity app, we verify your email address and then automatically store the security key on your device for the next time you log in. This will help us identify you more easily when you next log in, and make your mobile login process easier for you.
Logging in on the web
When you register and log in to Fidelity.co.uk, we ask your permission to store the security key on your web browser. It isn’t mandatory, but accepting the security key will again help us to identify you more easily when you next log in, and make your web login process easier for you.
If you choose not to allow the security key, you will need to go through additional log in processes, each and every time you log in to the web.