Contact us

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Contact us online

The safest and quickest way to contact us is online. 

As an existing customer if you've already registered online with us you can log in to your account and send us a secure message.

Secure messaging

Automated phone service

Call our free service to check account balances and investment prices, or to order a statement or valuation.

0800 41 41 24

Please have your Customer Reference Number (CRN) and PIN ready. If you don’t have a PIN, you can create one below.

Create a PIN
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Speak to someone

Monday to Friday, 9am to 6pm - See tax year end hours below

0800 358 4060

+44 203 100 7057
(Outside the UK)

Please have your Customer Reference Number (CRN) and PIN ready. If you don’t have a PIN, you can create one below.

Create a PIN

Our postal address

Fidelity International
Oakhill House
130 Tonbridge Road
Hildenborough
Tonbridge
Kent
TN11 9DZ

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Tax year end opening hours - Serviceline

Monday 11 March - 9am to 8pm Monday 18 March - 9am to 8pm
Tuesday 12 March -9am to 8pm Tuesday 19 March - 9am to 8pm
Wednesday 13 March - 9am to 8pm Wednesday 20 March - 9am to 8pm
Thursday 14 March - 9am to 8pm Thursday 21 March - 9am to 8pm
Friday 15 March - 9am to 8pm Friday 22 March - 9am to 8pm
Saturday 16 March - 9am to 6pm Saturday 23 March - 9am to 6pm
Sunday 17 March - Closed Sunday 24 March - Closed
Monday 25 March - 9am to 9pm         Monday 1 April - 9am to 10pm           
Tuesday 26 March - 9am to 9pm Tuesday 2 April - 9am to 10pm
Wednesday 27 March - 9am to 9pm Wednesday 3 April - 9am to 10pm
Thursday 28 March - 9am to 9pm Thursday 4 April - 9am to 10pm
Friday 29 March - 9am to 9pm Friday 5 April - 9am to Midnight
Saturday 30 March - 9am to 6pm Saturday 6 April - 9am to 6pm
Sunday 31 March - Closed Sunday 7 April - Closed

Normal Hours resume from Monday 8 April - 9am to 6pm