Wellness directory

As they get older, there are more and more situations a customer may need to plan for to make sure they are protected, and their families too. It may be that they are alone and just need a little bit of a friendly chat once in a while. The charities below can provide that helping hand for those later in life.  

• Age UK (for older people who need help with money and legal queries, health and wellbeing support and care needs, as well as work and learning help) 
• Independent Age (a charity offering support and advice to older individuals and their families on issues such as care and support, money and benefits, health and mobility)  
• The Silver Line (a free and confidential helpline for those aged 55 and over experiencing feelings of loneliness and isolation)

We understand that navigating difficult emotions while dealing with various companies can be hard. The charities below can provide a wide range of help to bereaved customers, if required.
 

• CRUSE (the UK’s largest bereavement charity who give emotional and practical support to those experiencing a bereavement) 
• Child Bereavement UK (a UK charity that helps families, children and young people (up to the age of 25) to rebuild their lives when a child grieves or when a child dies)  
• The Good Grief Trust (for those who need ongoing support during a bereavement)

These charities can help if our customers need additional support:
 

• Macmillan Cancer Support (support and services for those living with cancer at every stage) 
• Maggie’s (offering support to help people find a way to live with cancer)  
• Working with Cancer (for individuals and employers where someone is returning to work at any stage of a cancer diagnosis or after cancer treatment) 
• Children’s Cancer and Leukaemia Group (a charity that brings together childhood cancer professionals to ensure the best possible treatment and care for all children, teenagers and young adults)

We understand that, at times, customers may need support from a trusted family member or friend, whether that be in accessing their account or understanding their paperwork. We have worked with many Powers of Attorney to make sure the communication process is smooth and clear. Carers requiring support may find the following charities helpful.
 

• Carers UK (for people who are carers and want to know more about their rights and the support options available to them) 
• Carers Trust (a charity that recognises carers’ need to feel heard, valued and supported)

We understand those living with dementia and Alzheimer’s may need additional support. the following links may also be helpful:
 

• Dementia UK 
• Alzheimer’s Society

With more and more being done online, customers may feel like they are at risk of getting left behind. We have partnered with AbilityNet, who are able to support customers in setting up their computer and learning how to use it.
 

• AbilityNet

If a customer is experiencing domestic abuse, one of the below confidential support options may help:
 

• Refuge  
• Solace  
• Women’s Aid 
• Men’s Advice Line 
• Mankind

With costs rising, some customers may be experiencing financial difficulties or even worrying about how to manage their money. The below links may be of some help:
 

• MoneyHelper (divorce and separation) 
• StepChange (debt charity) 
• Turn2us (for people in financial need)  
• Citizens Advice (benefits)

These charities can help should our customers need additional support:
 

• Mind (a charity who can provide advice and support to empower anyone experiencing a mental health problem)  
• Mental Health Foundation (one of the leading charities that support people with mental health problems)

We are able to convert documents to accessible formats for those with sight impairments and neurodiverse conditions.  

Some external charities that may be able to provide support to customers during their day-to-day living are listed below:
 

• Royal National Institute of Blind People (RNIB) (visual/sight impairments) 
• Royal National Institute for Deaf People (RNID) (auditory/hearing impairments) 
• Scope (practical and emotional support for those with disabilities) 
• Mencap (supporting those with learning disabilities)

These charities can help should our customers need additional support:
 

• Samaritans 
• Papyrus 
• National Suicide Prevention Helpline