Fidelity Voice ID

As a Fidelity customer, the next time you call, a representative will offer to register you. To register, you just need to give Fidelity consent to create your unique voice print.

A voice print is a set of characteristics associated with your unique voice pattern. This pattern is saved and will be used to verify your identity when you call us.

No, it's a service we offer at no charge.

Yes, your voice print is secure. Fidelity Voice ID uses an encrypted digital representation of your voice, not a recording, which works only with our system. Your voice print cannot be duplicated or used elsewhere. Voice print verification is a form of biometric authentication that provides a very strong level of security.

No, Fidelity Voice ID is based on natural conversation, so there's no need for a password or security phrase. You'll need to have a brief conversation with a Fidelity representative, to register.

Yes, Fidelity Voice ID will work if your voice sounds slightly different, owing to a cold, allergies, sore throat, or different phone devices. If there are extreme changes to your voice, we'll verify your identity by asking you security questions.

When you call and talk to us, Fidelity Voice ID will analyse and adjust your voice print in our secure systems over time.

Just like your fingerprint, your voice print is uniquely yours.

If excessive background noise interferes with your verification, we'll verify your identity using other secure methods.

If, for any reason, we're unable to verify your identity through your voice print, we'll verify your identity using other secure methods. However you will have limited access to your account.

No, your voice print is secure. We use a digital representation of your voice, not a recording, which works only with our system.

Each account owner may have one voice print that is linked to their individual account profile: for example, if you have a joint account, each owner will have his or her own voice print.

No, not at this time. You can only enroll in Fidelity Voice ID over the phone.

If you are an authorised person on an account, you can enroll in Fidelity Voice ID using your own unique profile.

Call us at any time and let us know what you'd like to do. Your Fidelity Voice ID information is controlled and stored with the utmost sensitivity and security.