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Capita secures key contract extension with Samsung Electronics UK
(Sharecast News) - Capita said on Monday that its contact centre business has secured a key contract extension with Samsung Electronics UK. The outsourcer noted that it has worked with Samsung UK since 2011, providing customer experience services including technical voice support for mobile customers, customer solutions and online social media community management.
In 2016, the company established a Business Service Centre (BSC) to serve the needs of Samsung's business partners, offering services including technical support, customer service, and managed services.
Under the new contract - for which no financial details were given - Capita will continue to provide voice, email, and social media community management support to Samsung customers who purchase electronic products, ranging from TVs to mobile phones.
Corinne Ripoche, chief executive of Capita Experience, said: "These new contracts further strengthen our 14-year partnership with Samsung, and we will be prioritising innovation and quality to ensure seamless, efficient, and valuable experiences for Samsung and their customers. I am especially excited that we will be driving these experiences via the increased application of technology and AI.
"Our focus on transformation for clients by bringing technology, people and processes together is at the heart of Capita's strategy, and I am looking forward to seeing this in action with Samsung."
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