How to manage your ISA - transferring your ISA to another provider

Register for our free online Account Management service and you can monitor the performance of your ISAs, add to your portfolio and make changes to your investments whenever you want.

Are you looking to transfer your ISAs to another provider?

If you choose to transfer your ISAs away from Fidelity you will need to contact your new provider to start the process. They will send us an instruction to transfer your ISAs which we aim to carry out within 7 business days. At present, we are unable to transfer part of an ISA account – you will need to transfer the entire account; but why would you want to transfer part of your account?

What are the advantages of holding your ISAs with us?

There are a number of benefits to holding your ISAs with Fidelity:

  • You will benefit from some of the lowest fund management charges in the UK
  • A low service fee that reduces even further when you invest more money with us – and that includes pension assets too
  • You can view and manage your entire portfolio in one place
  • One company to contact, one login to remember and one statement to review

Are you concerned about Fidelity's financial stability?

Some of our customers have told us that they are worried there might be risks involved with having all their investments together with Fidelity. Please be assured that the money you invest via Fidelity, whether it is £8,000 or £800,000, is protected by strict regulatory client money rules. These rules mean that all client money is kept separate from the assets of Fidelity. Fidelity is not a bank and does not lend your money to anyone. It will only be invested on your behalf in line with your instructions. More information on how your money is protected when you invest with Fidelity.

Fidelity is an independent global investment company that was established over 45 years ago and is still owned by the founding family, senior management and staff, and has over £180 billion of assets under management around the world.* In the unlikely event of Fidelity becoming insolvent, the money invested on your behalf cannot be touched by Fidelity’s creditors.

In accordance with FCA rules, Fidelity holds significant liquid capital at all times. This is to provide for the winding down of the business and to facilitate the return of money and assets held on behalf of clients in an orderly manner, in the unlikely event that this should become necessary.

*Source: Fidelity as at 30.06.2015

Are you considering taking advantage of special offers from other providers?

Special offers aren’t always as good as they seem. We believe we have some of the lowest fund charges available in the UK and a service fee of typically 0.35%**, which reduces to 0.20% the more you hold with us.

What’s more our clear charging structure means you won’t be caught out by hidden charges, such as exit fees or paying to invest by phone.

** This depends on the amount of money you have invested with us. You can find out more information on our service fee tiers and charging here.

Are there a wide range of funds to switch into on the fund supermarket?

As well as Fidelity’s own fund range we offer funds from over 100 of the UK's leading fund managers. There's no charge to switch between these funds, though some fund managers may apply additional costs when buying or selling their funds. Take a look at the list of fund managers.

Are you looking to generate an income from your investments?

With interest rates continuing at an all-time low you may be looking around for a better way of generating an income from your cash investments. You could consider switching to funds that aim to provide a regular income from their holdings. For our experts’ impartial choice of income generating funds, take a look at our Select List.

The value of investments can go down as well as up so you may not get back the amount you invest. Tax savings and the eligibility to invest in an ISA will depend on personal circumstances. All tax rules may change in future. Fidelity does not charge to switch, however please note that some fund managers may apply additional costs when buying or selling their funds. You will be out of the market while you switch between funds. This could work in your favour if the market falls but if it rises you could miss out on growth and income. Whilst the Select List represents funds that our experts particularly rate, we are not recommending that these funds are right for you. Additionally, you may own a fund that is not listed on The Select List and we are not recommending that you sell it. You must ensure that any fund you choose to invest in is suitable for your own personal circumstances. Fidelity Personal Investing only gives information about products and services and does not provide investment advice based on individual circumstances. If you are unsure of the suitability of an investment you should speak to an authorised financial adviser.

Here to help

If you have any questions, please call our freephone UK-based team.

Here to help

0333 300 3350

Monday to Friday, 8am to 6pm,
Saturday 9am to 6pm.

Please be aware that Fidelity Personal Investing does not give advice. If you are unsure of the suitability of an investment, please contact an authorised financial adviser.

Our UK-based Fidelity Personal Investing team may call you to help you with any queries you may have concerning the process. Use this form if you would like to request a call back at a specific time.