Call Serviceline on 0800 358 4060 any time between 9am and 6pm, Monday to Friday, to speak to one of our Associates.
When you call, please have your Customer Reference Number (CRN) ready. This will allow you to use our simple two step verification process, meaning that we can automatically verify your account; the CRN is a ten digit number starting with 100.
To use this process you will also need a PIN, which you set yourself, for details on how to set up your PIN please see below. You can also set up your PIN online, go to the How Do I Register link on the homepage for further details.
If you are calling from outside the UK, dial +44 203 100 7057. All calls to Fidelity may be recorded.
Please note our extended end of tax year opening hours:
Monday 30 March to Thursday 2 April – between 8am and 11pm
Good Friday 3 April –between 10am and 8pm
Saturday 4 April – between 9am and 10pm
Easter Sunday 5 April – between 10am and Midnight
Easter Monday 6 April – between 10am and 2pm
Our normal opening hours resume from Tuesday 7 April.
To establish a PIN you'll need your 10-digit Customer Reference Number (starting with 100) plus one of your account numbers, if you don't have it to hand, please call us on 0800 358 4060.
Call 0800 41 41 24 for our free phone service that enables you to:
order product information
We aim to respond within the next 2 business days. You will receive a personal email notifying you that we have sent a reply to your secure messaging inbox. To help us deal with your request more efficiently, we may contact you by phone.
We recommend that you consult your Financial Adviser when considering investment decisions. A Financial Adviser will work with you to understand fully your circumstances and investment needs.