• About Fidelity
  • Security and privacy

Security and privacy

Protecting your interests

Fidelity and our investment supermarket FundsNetwork, have comprehensive systems in place to safeguard the interests of our investors.


The following procedures ensure that our funds comply with current regulatory requirements:

  • 600 computerised checks each day and 150 manual spot checks every week
  • our monitoring verifies that prospective investors are on the electoral roll
  • we track suspicious activity to guard against money laundering
  • monthly meetings where fund managers examine each others' investment portfolios
  • our fund managers never handle share trading or administration for their funds


In addition, we use the latest technology to maximise efficiency and minimise errors. We design and build industry leading computer systems, that are often purchased from Fidelity by other fund management companies.

Online security

Steps Fidelity is taking

Fidelity is committed to online security

Fidelity has always considered the protection of sensitive information to be a foundation of customer trust and sound business practice. We employ extensive physical, electronic and procedural controls, and we regularly adapt these controls to respond to changing requirements and advances in technology.

While you will never see the majority of our security programs, Fidelity understands the importance of keeping your personal information and investments secure;

  • Fidelity will never cold call you to sell you a financial product. If you have any doubt over whether a caller is genuine, please end the call and contact our Customer Services team on 0800 414161
  • Fidelity will never send emails requesting confidential or security information. If you receive such an email you should delete it immediately without responding.
  • Your identity is valuable, if you'd like to find out more about protecting yourself from identity theft please visit the Home Office-run identity theft website: www.identitytheft.org.uk/
  • To obtain further advice or to report a fraud please contact the UK's National Fraud Centre – http://www.actionfraud.org.uk
  • If you believe your Fidelity account has been compromised or may be at risk please call us as soon as possible on 0800 414161 (Lines are open 9am to 6pm Monday to Friday)

Customer access to account information

For your protection, no matter through which channel you choose to conduct business with us, we verify your identity before granting you access to your accounts. Our goal is to ensure that our customers have secure access to their accounts, that we provide account information only to authorised individuals and that the account information is accurate.

Our website

When you sign up for online access with Fidelity you are assigned various security credentials. You will use these to access your accounts. This information is encrypted during transmission to protect it from third parties and will remain a secret as long as you do not disclose it.

Fidelity's system will automatically log you off after a set period of inactivity. This reduces the risk that others could access your information from your unattended computer should you step away.

Fidelity's computer systems are protected by firewalls which block unauthorised entry. Firewalls are selective barriers which permit only specific types of traffic (transactions) through to our systems.

From the point that account information leaves your computer until it enters Fidelity's systems, all online activity involving personal or sensitive information is encrypted.

Fidelity employs some of the strongest methods of encryption commercially available for use on the Web today. You can recognise when a website is using encryption by the address (URL) for the page. Page addresses that begin with 'https://' are using encryption. The 's' stands for 'secured'.

Common Threats and Scams

  • Phishing Scams attempt to trick people into providing sensitive personal information by email or fake websites
  • Boiler Room Scams are scams selling worthless or bogus stocks and shares often via the phone to defraud investors. Visit the FCA website at http://www.fca.org.uk/† to check if a firm is legitimately registered to manage shares.
  • Advance Fee Fraud Scams or “419” fraud are when fraudsters target victims to make advance payments for services, investments and/or promise financial gains which do not materialise.
  • Malware is a collective name for malicious software used by fraudsters to gain access to information on your computer. There are many forms of malware such as Trojans, Spyware and Virus.
  • The FCA website ‘Money Made Clear’ offers impartial information on helping you with your money, including a wealth of information on scams and swindles, such as identity fraud, online fraud, and more.

Please click here for advice on all of the above; www.moneymadeclear.org.uk/news/scams/scams_and_swindles.html

Online Security

You are strongly advised to use the internet safely and securely. You can obtain free, expert advice at www.getsafeonline.org

Privacy policy

Use of personal data

Fidelity is committed to maintaining your personal data in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

Your personal information

If you use our internet service to access your account and to effect transactions, encryption tools are used to protect your data. The personal information which you provide to Fidelity may be used for a number of different purposes:

  • to administer the product or service for which you apply
  • to comply with legal and regulatory requirements
  • to identify you when you contact Fidelity
  • for internal analysis and research
  • to offer you investment services and products
  • to help us develop new services and products

Third parties

Fidelity may use external third parties to process your personal information on its behalf in accordance with these purposes.

Fidelity may share your personal information with the following third parties:

  • your financial adviser and any other party to the business relationship whom you tell Fidelity about (please notify us in writing if you no longer wish us to share your personal information with any such party)
  • other associated or affiliated Fidelity group companies for the purposes set out in this privacy policy
  • the Unclaimed Assets Register, in connection with the possible recovery by you of (for example) unclaimed distribution payments other organisations for any of the following purposes:

(i) compliance with any legal or regulatory requirements

(ii) to protect Fidelity and its customers from theft and fraud

(iii) to take appropriate steps if Fidelity considers your levels of trading in Fidelity's funds or in other funds made available by Fidelity to be short-term, excessive or disruptive


Except as outlined above or otherwise required by law, your personal information will not be passed to anyone without your permission. To comply with Money Laundering Regulations, Fidelity may need to request additional evidence of identity from you, and may use a credit reference agency for this purpose (who will record that an enquiry has been made).

Please note that the personal information which you provide will be processed by Fidelity or associated or affiliated companies, who may be based outside of the EEA. This may involve the transfer of data by electronic media including the internet.

Where your data is transferred outside of the UK, Fidelity will ensure that the recipient agrees to keep your information confidential and hold it securely in accordance with the requirements of the Data Protection Act.

E-mail addresses and fax numbers are not collected or used without your specific permission to do so.

With limited exceptions, you may ask for a copy of the personal information which Fidelity holds on you. Fidelity is allowed by law to make a charge for this. If any of the information which we hold about you is incorrect, please tell us and we will amend it. You can write to us at Fidelity (IMS), PO Box 80, Tonbridge TN11 9FF.

Linking sites

For visitors to the Fidelity website arriving through a link from another site, Fidelity is able to record through which link the Fidelity site was visited. Please note that Fidelity is not affiliated with, nor does it sponsor or endorse, any linking websites owned by third parties and it does not endorse any product or service offered by such linking sites.

We do not collect any personally identifiable data from you but, should you subsequently become a customer, we will know the source through which you were introduced.


Fidelity uses pixels, or transparent GIF files, to help manage our online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our website.

The cookie was placed by us, or by another advertiser who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. Full details of our approach can be found on our cookie policy page

Notice and choice

If you would like to opt out of any third party tracking that we use on this site, please follow the relevant links below:


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Fidelity is not responsible for the content of external internet sites.


† By clicking on this link you will be leaving Fidelity's website and entering an external website.