• About Fidelity
  • Accessibility


Website accessibility

We're always looking for ways to make our websites and online services easier to use. We follow accessibility guidelines that make our website simple to understand and easy to navigate, and all new page designs and code are reviewed by accessibility specialists.

Finding your way around

We design our websites so it's easy to find the information you need. If you get stuck, you'll find help pages, site maps and contact information to direct you to the correct pages. We have also chosen to use a high contrast colour scheme and a clear font type, size and colour.

If you use a screen reader

Not everyone uses a traditional browser, so we've designed our sites to work with screen readers. We use text (in ALT tags) to describe images and we use descriptive links (e.g. More about pensions instead of Click here) so you know where the link takes you.

Change your computer settings

There are lots of changes you can make to your computer to make browsing the internet a better experience. If you want to alter the way you see, hear or use a website, you can change the options in your internet browser. The BBC and AbilityNet have developed a website called My Web My Way. It has comprehensive and up-to-date information on changing your browser settings for Windows, Mac and Linux users. Visit My Web My Way now

Accessible communications

Our communications can be accessed in a wide variety of ways. information about our products and services can be supplied in printed format or by phone.

Frequently Asked Questions

  • What is Typetalk?

Typetalk is a service managed by the RNID. You need a Textphone to use it, which is an adapted telephone with a display screen and keypad, to enable you to 'type' your conversation. You can use any of the phone numbers on this site by dialing 18001 and then the normal telephone number.
For example, to call us, you would dial 18001 0800 400 100. When the call is answered, a Typetalk operator joins in to help you. The Typetalk service is available 24 hours a day, 365 days a year.

Find out more about Typetalk

  • What is Text Direct?

Text Direct is the framework provided by BT which allows Typetalk operators to have 'text' conversations with Textphone users.

Find out more about Text Direct

  • What is Third Party Access?

Third Party Access is when someone is given permission to access your account and manage your money on your behalf. The person given Third Party Access might be a relative, friend or carer who can carry out tasks and make sure your money is managed properly.

Filling in forms

Our Customer Advisors can also help you fill in application forms. Many customers find our online or telephone service the easiest way to manage their investments.

Useful links

Here are some useful links to other organisations that help ensure products and services are accessible to as many people as possible.

Contains a whole range of information and resources for those living with sight loss.

AbilityNet is a charity that provides advice, factsheets, assessments, training and assistive technology for people with disabilities.

Employers' Forum on Disability
A huge range of resources for anyone interested in disability and how it affects business.

A lively site packed with information, products and services for disabled people.

Equality and Human Rights Commission
The government body responsible for promoting equal opportunities and stopping discrimination against disabled people.

The United Kingdom's Disabled People's Council
The UK's national organisation of the worldwide Disabled People's Movement. It was set up by disabled people to promote full equality and participation in UK society.

By clicking on the link you will be leaving Fidelity's website. Fidelity is not responsible for the content of external internet sites.