Website accessibility

    We're always looking for ways to make our websites and online services easier to use. We follow accessibility guidelines that make our website simple to understand and easy to navigate, and all new page designs and code are reviewed by accessibility specialists.

    Finding your way around

    We design our websites so it's easy to find the information you need. If you get stuck, you'll find help pages, site maps and contact information to direct you to the correct pages.  We have also chosen to use a high contrast colour scheme and a clear font type, size and colour.

    If you use a screen reader

    Not everyone uses a traditional browser, so we've designed our sites to work with screen readers. We use text (in ALT tags) to describe images and we use descriptive links (e.g. More about pensions instead of Click here) so you know where the link takes you.

    Change your computer settings

    There are lots of changes you can make to your computer to make browsing the internet a better experience. If you want to alter the way you see, hear or use a website, you can change the options in your internet browser. The BBC and AbilityNet have developed a website called My Web My Way. It has comprehensive and up-to-date information on changing your browser settings for Windows, Mac and Linux users. Visit My Web My Way now  Opens in a popup

    Accessible communications

    Our communications can be accessed in a wide variety of ways. information about our products and services can be supplied in printed format or by phone.

    Frequently Asked Questions

    What is Text Relay?
    Text Relay is a national text to voice relay service run by British Telecom. It allows people with hearing loss or speech impairment to use a textphone to communicate and access any services that are available on standard telephone systems. A textphone, sometimes called a Minicom, has a keyboard and display that let you type and read conversations.

    Using a textphone
    To start a call, dial 18001 then the full phone number of the person you want to call, including the area code (and international country code if you're calling outside the UK). You can use any of the phone numbers on this site by dialing 18001 and then the normal telephone number.
    The Text Relay service is available 24 hours a day, 365 days a year.

    Using a telephone
    This service is useful when calling a telephone number where the person you're calling may answer the call using a textphone. To start a call, dial 18002 then the full phone number of the person you want to call, including the area code (and international country code if you're calling outside the UK).

    Find out more about Text Relay 

    What is Third Party Access?
    Third Party Access is when someone is given permission to access your account and manage your money on your behalf. The person given Third Party Access might be a relative, friend or carer who can carry out tasks and make sure your money is managed properly.

    Filling in forms

    Our Customer Advisors can also help you fill in application forms. Many customers find our online or telephone service the easiest way to manage their investments.

    Useful links

    Here are some useful links to other organisations that help ensure products and services are accessible to as many people as possible.

    RNIB  Opens in a popup
    Contains a whole range of information and resources for those living with sight loss.

    AbilityNet  Opens in a popup
    AbilityNet is a charity that provides advice, factsheets, assessments, training and assistive technology for people with disabilities.

    Business Disability Forum  Opens in a popup
    A huge range of resources for anyone interested in disability and how it affects business.  Opens in a popup
    A lively site packed with information, products and services for disabled people.

    Equality and Human Rights Commission  Opens in a popup
    The government body responsible for promoting equal opportunities and stopping discrimination against disabled people.

    The United Kingdom's Disabled People's Council  Opens in a popup
    The UK's national organisation of the worldwide Disabled People's Movement. It was set up by disabled people to promote full equality and participation in UK society.

    By clicking on the link you will be leaving Fidelity's website. Fidelity is not responsible for the content of external internet sites.