Services
Our accounts
What we offer
I want to...
Guidance & tools
Get started
Get started
Investing basics Are you ready to invest? Choose an account
Funds
Show me a few ideas
Show me expert picks
Show me everything
I want to...
Shares
News & data
Share dealing
Other investments
I want to...
Pensions & retirement
Saving
Planning
Guidance & advice
Markets & insights
Financial planning
Market insights
Market insights
Fidelity market perspectives Investment Outlook Opportunity in uncertain times
News
I want to...
Helping hand by Client Services
How to use Helping Hand
With Helping Hand you can show what’s happening on your screen to the person you’re speaking to at Fidelity. They’ll then be able to talk you through the task you’re trying to complete.
Starting a Helping Hand session:
This is an easy three-step process that the person on the phone will talk you through:
- Please read the important information below
- Click the ‘Start Session’ button when you’re ready to start sharing
- You’ll then see a session code. Please quote this to the person on the phone.
They’ll then be able to see your screen and help you complete your task. When you’re finished they’ll talk you through how to stop sharing your screen and end your Helping Hand session.
Important information:
During the Helping Hand session:
- We can only see the Fidelity website and nothing else on your computer or web browser
- We will not be able to see your password or debit card details if you enter them
- We will not be able to click, copy text or select anything on your screen, place any orders or take any action on your behalf
- The connection is completely secure, so no-one else can see anything on your computer
- You may terminate your Helping Hand session at any time, either by selecting the ‘End Session’ button at the top of the webpage or by closing your fidelity.co.uk webpage. If the Helping Hand session inadvertently stops for any reason, you can re-start it again by going back to the ‘Helping Hand’ home page.
Please note, we are currently unable to support this service on the Internet Explorer browser but are working hard to resolve the issue.
By clicking ‘Start Session’ you are authorising Fidelity International and the associate to view your web session on fidelity.co.uk for this individual session only.
Fidelity Personal Investing does not give advice based on personal circumstances so you are responsible for deciding whether an investment is suitable for you. In doing so, please remember that past performance is not necessarily a guide to future performance, the performance of funds is not guaranteed and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. Before investing into a fund, please read the relevant key information document and ‘Doing Business with Fidelity’, a document that incorporates our Client Terms. If you are investing via the Fidelity SIPP and have not yet received a letter from us confirming you have moved to our new system, or are opening a new SIPP today you should read the Fidelity SIPP Key Features Document incorporating the Fidelity SIPP Terms and Conditions. Alternatively, if you open a new SIPP account after 28th February 2019 and are under 53 years old, or if you have already received a letter from us confirming you have been moved to our new system, you should read the Doing Business with Fidelity document incorporating our Client Terms. You should regularly review your investment objectives and choices and if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser.