Managing your personal details

Updating your details

You can update your details online.

If you’d like to register a name, date, or NINO change, then write and send us a proof of change to:

Fidelity International IMS
P.O. Box 80
Tonbridge, Kent
TN11 9BR

Marriage/civil partnership

If you’ve recently got married or entered a civil partnership, please send in the original or certified copy of the certificate.


Please send in the original or certified copy of the decree nisi or decree absolute.

Name change

If you’ve changed your name by deed poll, please send in the original copy of the deed poll.

Checking your account value

To check the value of your account, you can do so online or by calling Fidelity Self Service on 0333 300 3351, which is open 24 hours a day, 7 days a week.

Fidelity Self Service: How it works

You’ll need a PIN to use Fidelity Self Service.

To set this up, you’ll need your Customer Reference Number (CRN) and one of your Fidelity account numbers. Once you’ve called, you’ll be guided through the process of setting it up.

Financial advisers

If you’d like to have a financial adviser linked to or removed from your account, you can do so, but please talk to a financial adviser to discuss this before proceeding.

To do this, send us a secure message once you’ve logged in, or give us a call, and we’ll help you get this done. 

Moving abroad

If you tell us you’re moving abroad we will place temporary restrictions on your account, in part because we’re not licensed to offer products and services in other countries.

If you let us know you’re moving you will not be able to switch funds, or add new money to your account. You’ll still be able to move money into cash, but not back again. While you can withdraw money at any time, we can only send money to a UK bank account.

You can change your address by logging in and going to the ‘Personal Details’ section of your account and editing your contact details, or by calling us.

Please let us know if you move back to the UK and we’ll lift the restrictions.


Still need help? Our How-to guides can help take you through the task you're trying to complete.

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Still need help?

Talk to our team

Give one of our UK-based associates a call on

0333 300 3351

Contact us

Send us your question online or visit us at our Investor Centre in London.