I've forgotten my PIN. How do I get online?


No problem. You can register your choice of username and password to log in with from now on. This is a faster and safer way to log in, and most people find it easier too. Here’s what you’ll need to register:

Your Customer Reference Number
(You can find this on your Valuation and Statement letter)

Your Account Number
(You can find this on any Transaction Confirmation letter)

Access to your email address
(So we can verify it for when we need to contact you about the management or security of your account)

Still need help?

Talk to our team

Give one of our UK-based associates a call on

0333 300 3351

Contact us

Send us your question online or visit us at our Investor Centre in London.