I don't remember my password. What should I do?

If you entered your username correctly but cannot remember your password then you can reset it yourself. Click on the ‘Forgotten password’ link and we’ll provide a one-time code to for you to unlock it if you've logged in before on the device you're using. 

If you are using a new device, you’ll need to call us on 0800 414161 for a one-time code. So we can ensure your security, please have your Customer Reference Number ready so we can go through security with you. You can find it on your welcome letter or one of your statements.

Still need help?

Talk to our team

Give one of our UK-based associates a call on

0333 300 3351

Contact us

Send us your question online or visit us at our Investor Centre in London.