When will you carry out my instruction?
If you wish to buy or sell your units or shares, then for most products we will carry out your instructions on the day we receive them if we receive your instructions online or by phone, as long as they arrive before the dealing cut-off time (for further details, see ‘How are funds priced’ below).
If you make your instruction by post it may be processed the following business day.
How are funds priced?
Most funds are priced at 12 noon and the dealing cut-off is 11am, however, there are some exceptions. For fund specific details, please contact our customer services team.
Fund prices are set on a forward-pricing basis which means the price is determined at the next valuation point and you will not know in advance the exact price you will pay / receive. Depending upon the fund's dealing cycle, in some cases the Transaction Date noted on the deal confirmation you receive may differ from the price date publicly quoted. As the value of the fund can move up or down this affects the price of each unit or share. The price may also take into account trading costs. Please note that in the event of a fund pricing more frequently than once a day, we will only use the provider’s main valuation point. Deals received after the relevant cut-off point will get the next available price.
We may apply an early cut-off time on certain public holidays or days on which markets close early such as Christmas Eve and New Year's Eve, where this is imposed by fund managers or the brokers we use for trading. Any deals received after a revised cut-off will receive the price achieved at the next available daily dealing point.
Offshore funds are not priced on a UK Bank Holiday. However online dealing of Fidelity offshore funds, as long as the instruction to deal is in good order, will be priced and placed on a UK Bank Holiday. All other deals will be placed on the next working day. Additional public holidays in a fund’s country of registration may affect your ability to place deals on those days.
Please note that if your adviser is using our automated bulk dealing or rebalancing service, or Unit Trust/OEIC to ISA switching facility, different dealing cut-off times will apply. Please contact your adviser for more information.