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Help & support

Here you can find useful topics around managing your account, links to important documents and details on how to contact us.

Helpful topics

Woodford Equity Income Fund suspension
Managing your account
Adding money
Withdrawing money
Transferring investments
Tax information
Funds and investments
Pension and retirement
Charges and fees
Deceased clients
Dealing times
Power of Attorney
Client consent
Important information

Before you invest

Read more about our general terms, specific guidelines relating to various accounts, and important information about taxes, investments and transfers.

Find out more

Our online terms

Here you can find our website terms of use and the online terms which govern the use of your online account.

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Important information documents

Here you can find the full range of our essential documents. If you have any further questions, please speak to your adviser or intermediary.

Find out more

Statutory and regulatory disclosures

Fidelity has multiple levels of protection for your money in the event that something goes wrong. View our Statutory and Regulatory disclosures for further information.

View statutory & regulatory disclosures

Still need help?


Contact us online

The safest and quickest way to contact us is online. 

As an existing customer if you've already registered online with us you can log in to your account and send us a secure message.

Secure messaging

Call our helpline

Monday to Friday, 9am to 6pm

0800 358 4060

+44 203 100 7057
(Outside the UK)

Please have your Customer Reference Number (CRN) and PIN ready. If you don’t have one,you can create one below.

Create a PIN