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A message from Anne Richards

CEO, Fidelity International

For more than 50 years we at Fidelity International have built our business around a core value - always putting the interests of you, our customers, first. 

Our purpose as a company is to work together to build better financial futures and we are here to support you in doing that through these challenging times. 

I want you to know that everyone at Fidelity is committed to helping you with all your financial needs. Serving you and keeping colleagues safe are our top priorities. We will do all we can to make it easy for you to connect with us in the way that you choose, whether digitally or over the phone. 

As a global business with significant operations in Asia, we have learned from our colleagues in locations such as China, Hong Kong and Japan, who were affected earlier by the Covid-19 virus. They maintained robust operational resilience throughout many weeks of disruption to normal activities and this experience has helped us to understand how to collaborate effectively and prioritise business-critical functions as we work in new ways. 

Staying in control 

We cannot influence the economic impact of the Coronavirus outbreak nor manage the market’s reaction to it. We can, however, help you monitor your portfolio and perform the transactions you need to undertake via our secure account management pages. You can go online to: 

  • View account information, see transaction history, and edit your personal profile
  • Open a new account or contribute to an existing account
  • Transfer funds between your Fidelity accounts
  • Place a trade
  • Contribute to an ISA, SIPP or investment account

Don’t forget you can conduct many tasks on the go on your mobile app too. 

Keeping on top of what’s happening and what it means for you 

We are trying to ensure that our customer service colleagues are available to serve you on the phone. Demand for help and information is high at the moment so please understand that there may be longer delays than we would like. We appreciate your patience. 

We also want to keep you well-informed about what is happening in the economy and the markets and what it means for your investments. Our team of experts, working with our investment director Tom Stevenson, is working hard to analyse events and help guide you to the best possible investment outcomes. Our latest insights can be found here

On behalf of everyone at Fidelity, I want to thank you for being a valued customer. I wish you and your loved ones continuing good health in the coming months. 

Yours sincerely

Anne Richards 
Chief Executive Officer 

Dealing with volatile markets

As markets already weakened by Coronavirus suffer further from falling oil prices, it’s worth remembering some of the concepts that can help cope with volatility

An intro to volatility and risk

Understanding the difference between volatility and risk can help you deal with unnerving markets.

Regular savings and volatility

Making smaller investments at regular intervals can remove some of the worry about when to invest, and help you take advantage of changes in price.

Diversification and volatility

Holding a diverse range of asset classes in line with your goals and risk tolerance will help minimise the impact of one on your portfolio.